Procurement details: Public Health Wales Health Protection Alpha

• Summary of work:

  Public Health Wales have completed a discovery of user needs for health protection in Wales prior to selecting a minimum viable product for the digital aspect of its health protection services. The existing central system is called Tarian. In order to meet all user needs, this is used in conjunction with up to 41 other tools or systems. This package will be an Alpha which will prove the capability of at least one open source solution from the discovery, refine the Minimum Viable Product (MVP) and produce a scoped build/test/deliver plan for the selected route. The MVP should include a scalable case management system. The Alpha hypothesis is that PHW can use open-source, cloud-based software to meet the user needs. The Alpha will need to test this hypothesis to see if the suggested software solutions have: • the required functionality to meet the needs of users in Wales • the ability to integrate with the existing and future NHS Wales digital architecture, and • a stable and viable long-term community that PHW can join and contribute to Alongside the development of the MVP, the successful bidder will work with the team to produce a Full Business Case (FBC) for submission to Welsh Government that will clarify the amount of Capital and Revenue needed to deliver the full service on an on-going basis. The Alpha should include full documentation such as testing plans, training plans, implementation plans and stakeholder communication plans, all agreed by the programme board.

• Where the supplied staff will work:

  Wales

• Where the supplied staff will work:

  No specific location (for example they can work remotely)

• Why the work is being done:

  The COVID-19 pandemic highlighted the gap between the needs of users during a major epidemic and the capacity of the existing digital health protection solution in Wales. One of the major indicators of this was the need to procure a solution to manage the communication with and tracing of infectious cases. As a result of the gap, PHW led a root and branch discovery into the user needs for health protection across Wales. The user needs identified cover both the NHS, central and local government, national and international partners and the citizens, employers and residents of Wales. We have identified at least one existing Free, Libre, Open-Source Software (FLOSS) solution that should meet the list of user needs, and would like to prove the hypothesis that this could meet the Welsh needs of delivering digital health protection alongside digital data protection. The work is needed in good time, as health protection cannot be planned in the same way as routine delivery.

• The business problem:

  We need to have a digital Health Protection service to run alongside our specialists in case of health protection incidents or outbreaks, as well as to deliver excellent advice to those who need it Expected deliverables : • Proof that an existing FLOSS product can meet the needs of our users OR proof that none can. • A full business case for the implementation phase • Documented specifications for the minimum viable product • Documentation and agreement in principle for integrations with key external systems • Green delivery confidence for the programme’s next phase • Users have a good understanding of the existing work ad work to be done next. The work should be completed through mixed teams, with partners and Public Health Wales teams working alongside each other to deliver. The work and deliverables should, where necessary, meet the Welsh digital service standards, and we should be meeting the principles laid out in the Public Health Wales digital and data strategy. Although we do not specifically require individuals to be security checked, we expect all members of our partner team to have undergone appropriate checks and training within their organisation. Our partners must hold either ISO27001 or Cyber Essentials Plus certification. They will also need to apply for a code of connection to NHS Wales and work closely with us to ensure the safety and protection of sensitive information throughout our partnership.

• User type:

  Citizen

• Definition:

  As a citizen I need to know I’ve been confirmed, suspected to have or been exposed to a notifiable disease, and what I should do

• User type:

  Citizen

• Definition:

  As a citizen I need to know if I’ve been exposed to an environmental health incident, and what to do.

• User type:

  Notifier

• Definition:

  As a notifier I need to alert the Health Protection service of a notifiable disease or an environmental hazard event, so that the right actions can be taken.

• User type:

  Lab worker

• Definition:

  As a lab worker, I need to test samples and get results to the health protection teams so that they can take the appropriate action.

• User type:

  Case worker/Tracer

• Definition:

  As a tracer I need to be able to contact confirmed or suspected cases so that I can inform them of what they need to do now.

• User type:

  Internal Administrator

• Definition:

  As an internal administrator I need to maintain and configure the systems and develop them based on new needs, so that the service meets the needs of other users.

• User type:

  Data diver

• Definition:

  As a data diver I need to create, monitor and use reports and dashboards to provide intelligence for planning, policy and response coordination.

• Work done so far:

  A discovery has been completed. The summary is included and a full set will be provided to shortlisted bidders

• Which phase the project is in:

  Alpha

• Existing team:

  Dr Giri Shankar, Director of Health Protection – Senior business owner Wendi Shepherd,Richard Firth, Chris Williams – business owners Fliss Bennee, Head of Data – programme SRO Health Protection programme manager – recruitment ongoing Chris Ollier – technical lead for digital and data services

• Address where the work will be done:

  We expect working will be hybrid and mostly remote, but for in person meetings we nominate Number 2 Capital Quarter 3rd Floor Tyndall Street Cardiff

• Working arrangements:

  Our partners are welcome to work alongside us in our offices if they are based nearby. Otherwise we expect the majority of the work to be able to be done remotely, with face to face sessions to be agreed during onboarding. Typically we might want to meet in person for our inception, where we can also arrange handover of hardware and agree ways of working through our sprints. Travel and subsistence should be included in the bid.

• Security and vetting requirements:

  Baseline Personnel Security Standard (BPSS)

• Security and vetting requirements:

  Counter Terrorist Check (CTC)

• More information about the Security requirements:

  Team members working with PII should have BPSS, and ideally CTC. Team members not working directly with Personally Identifiable Information or security architecture and protocols should have BPSS if possible

• Latest start date:

  20 August 2024

• Contract length:

  0 years 5 months 0 days

• Optional extension:

  0 years 2 months 0 days

• Indicative maximum:

  £250000

• Indicative minimum:

  The contract value is not specified by the buyer

• Further information:

  This is the maximum envelope for spend, inclusive of VAT

• Contracted out service or supply of resource?:

  Contracted out service: the off-payroll rules do not apply

• How many suppliers to evaluate:

  3

• Technical Competence:

  40%

• Cultural fit:

  20%

• Social values:

  0%

• Price:

  40%

• Essential skills and experience:

  20%

• Nice-to-have skills and experience:

  10%

• Technical questions:

  70%

• Description:

  Experience of delivering Alpha/hypothesis testing and refinement phase in the UK Public Sector

• Weighting:

  20%

• Description:

  Experience of delivering Alpha/hypothesis testing and refinement phase for an open source product

• Weighting:

  20%

• Description:

  Experience of developing in a mixed team made up of partner and client members on equal footing.

• Weighting:

  20%

• Description:

  Experience of successfully delivering bilingual products

• Weighting:

  10%

• Description:

  Experience of containerising and separating components of legacy systems

• Weighting:

  10%

• Description:

  Able to communicate outcomes clearly to audiences with different levels of technical understanding and different needs

• Weighting:

  10%

• Description:

  Able to leverage and reuse code and components from other teams or organisations within a wider system.

• Weighting:

  10%

• Description:

  Skills in writing successful Full Business Cases to UK Treasury standard.

• Weighting:

  20%

• Description:

  Experience of planning web-based service implementation, especially in Java

• Weighting:

  20%

• Description:

  Experience of delivering to the Welsh Digital Service Standards

• Weighting:

  20%

• Description:

  Experience of bringing on-prem teams to cloud readiness in Microsoft/Azure stack

• Weighting:

  20%

• Description:

  Have delivered Welsh and English bilingual digital services in Wales

• Weighting:

  20%

• Question:

  How will your team on-board with us?

• Weighting:

  10%

• Question:

  How will your approach meet our user needs?

• Weighting:

  10%

• Question:

  How will we know when we've achieved our goal?

• Weighting:

  5%

• Question:

  What will the team structure look like?

• Weighting:

  5%

• Question:

  How will you approach the alpha?

• Weighting:

  10%

• Question:

  What will the timeframe be for the work?

• Weighting:

  5%

• Question:

  What are the major risks and dependencies, and what are your approaches to manage them?

• Weighting:

  10%

• Question:

  What is your approach to managing connection with legacy and external systems during the programme?

• Weighting:

  15%

• Question:

  How will our teams work alongside each other during the work?

• Weighting:

  10%

• Question:

  How will you keep sensitive data safe while working with us?

• Weighting:

  20%

• Question:

  How will you work as a team with our organisation and other suppliers

• Weighting:

  20%

• Question:

  How will you be transparent and collaborative when making decisions

• Weighting:

  20%

• Question:

  How will you share knowledge and experience with other team members

• Weighting:

  10%

• Question:

  How will you share the values and principles of our organisation

• Weighting:

  20%

• Question:

  Can you demonstrate diplomacy in complex landscapes

• Weighting:

  10%

• Question:

  How will you demonstrate a commitment growth and learning on all sides in a working partnership

• Weighting:

  20%

• Pricing model:

  Fixed price

• Additional assessment methods:

  None

• Level:

  Not met

• Score:

  0

• Description:

  The response does not meet any of the requirements or no response has been provided. An unacceptable and / or non-compliant response with serious reservations, demonstrating no understanding of the requirement.

• Level:

  Partially met

• Score:

  1

• Description:

  The response has met some, but not all elements of the requirement, which poses risk that the proposal will not meet the deliverables required. The response does not demonstrate a full understanding of the requirement posing major concerns.

• Level:

  Met

• Score:

  2

• Description:

  The response is acceptable and meets all the basic requirements. However, the response is not sufficiently detailed to minimise risk and / or the proposed approach may require additional support (in addition to that outlined in the Statement of Requirements) from the Contracting Authority to meet its deliverables.

• Level:

  Exceeded

• Score:

  3

• Description:

  The response exceeds requirements, providing detail that minimises risks to delivery. The response is comprehensive and unambiguous, demonstrating a thorough understanding of the requirements and providing details of how the requirement will be met in full without additional support from the Contracting Authority, other than that outlined within the Statement of Requirements.

• Publication of stage 1:

  21/06/2024

• Clarification period closes:

  27/06/2024 12:00

• Deadline for suppliers to submit their stage 1 responses:

  05/07/2024 16:00

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