Digital Outcomes opportunities

View buyer requirements for digital outcomes and user research participants. All published opportunities via Contract Awards Service will be listed here.

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309 results found in All lots

  • Participant Recruitment for DWP Digital Modernisation

    Department For Work and Pensions

    North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East England, South West England, Scotland, Wales

    <span style="font-weight: 400;">Find users with the required attributes and characteristics to test a digital product or service.</span>

    Closed : awaiting outcome

    DWP Digital Modernisation requires participant recruitment for regular user research activities. These will be a mixture of face-to-face, video calls, telephony and surveys. We are looking for suppliers who can recruit participants who reflect the diverse make-up of people that use or could use DWP services, across paper, telephony and online channels. The services we are focusing on include: Bereavement, Care, Retirement, Appeals, Children and Family services, across paper, telephony and online channels. We are looking for an Agency who is able to complete non-digital recruitment directly to digitally excluded people and through third party organisations.

  • RM1043.8-1-DSIT - BDUK Transformation Delivery Partner

    Department for Business, Energy & Industrial Strategy

    North West England, London, No specific location (for example they can work remotely)

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Closed : cancelled

    BDUK is responsible for delivering superfast broadband and mobile coverage across the UK. So, there is a need to utilise a variety of data and digital solutions to manage crucial projects like the Gigabit Programme and the Voucher Scheme, facilitating access to broadband for residents. These digital tools require ongoing maintenance, support, and development to function effectively. The summary of work pertains to support to manages these solutions such Evaluation App, data ingestion on core data services for Gigabit Infrastructure Subsidy, Urban Vouchers, Data Backbone, etc. To provide draw-down resource for these services and digital projects which ensures continued functionality and avoids disruption to critical services.

  • Defra Cloud Centre of Excellence - Cloud Infrastructure Engineering and M365 Administration Support

    DEPARTMENT FOR ENVIRONMENT FOOD & RURAL AFFAIRS

    North East England, North West England, South East England, South West England, No specific location (for example they can work remotely)

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Open

    "The Cloud Centre of Excellence in Defra manage the hosting and infrastructure for 2 Cloud providers (Amazon Web Services and Microsoft Azure) supporting over 100 digital services from those in development phase through to those in live support. As part of the Defra cloud first strategy there is a growing demand to move more services to the cloud, both existing migrations and the development of new Services, which will continue to expand the support demand from the infrastructure and hosting perspective. Defra are looking for a supplier who can fully support Production environments in the public clouds adhering to an ITIL service delivery model. In additional to the live support CCOE is looking for a supplier than can provide cloud engineering capability to deliver allocated development builds or rehosting of existing cloud workloads (alongside an inhouse team). Delivered using Agile methodology and CICD principles and aligned to existing patterns and standards the supplier would be required to develop pipelines to promote builds through development pipelines and into the target live environment. The chosen supplier will also assist us in developing best practice around active and efficient stewardship and management of environments as well as developing our existing automation through innovation. CCOE also supports utilisation of M365 product suite such as power platform, dynamics, teams, Entra ID and SharePoint, the supplier needs to take on the Management and administration of the live service including incident resolution and problem solving. Configuration engineering to support development projects and impacting and assuring evergreen changes to Defra's Microsoft 365 estate. Administration would be aligned to RBAC assigned roles in accordance with Microsoft best practice and access management and managed in line with ITIL. The chosen supplier must be able to show a track record of managing enterprise scale hosting platforms in line with full service management processes aligned to industry best practices. This includes the ability to provide 24/7 support for the services included above. On both the cloud engineering and M365 administration the supplier would be expected to work in a way that enhances and delivers innovation and automation looking to minimise manual activity and maximise the customer journey for those engaging with these services. "

  • Prototype for building and testing Interoperability with Digital Pound and existing and future Payment Systems

    BANK OF ENGLAND

    No specific location (for example they can work remotely)

    Value: £150000 - £250000

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Closed : awaiting outcome

    Bank of England requires a generic and extensible prototype to demonstrate how interoperability could work between a potential Digital Pound and existing and future payment networks, whilst protecting user privacy. This will be using an FPS scheme simulation as the first example of an external payments interface.

  • RM1043.8-1-West of England Combined Authority - Data Warehouse

    West of England Combined Authority

    South West England

    Value: up to £92000

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Open

    In our Employment &amp; Skills Service, our goal is to improve data reliability and enable more advanced data analysis to support the monitoring of operational outcomes and inform commissioning decisions proactively, as outlined in this proposed data processing warehouse project. The current data processing procedures are excessively time-consuming and heavily reliant on manual interventions, a situation that will only worsen as the Service continues to expand. The proposed data system should be flexible enough to easily scale up the data function as the Service grows, in line with the implementation of later enhanced devolution agreements. The data processing requirements involve extracting data from various projects and sources (APIs, SharePoint, Web portals etc), including a combination of databases and spreadsheets that require importation. Specifically, three additional projects depend on an existing CRM named Lamplight, now necessitating replication through Microsoft Power Apps or a comparable Microsoft architecture solution. Additionally, the data processing warehouse is tasked with importing publicly available data, including but not limited to sources such as the Office for National Statistics, IfATE Occupational Maps, and Department for Work and Pensions Data. As part of the development, it is crucial to draft data-sharing agreements where required. The Service is shifting towards a programme management reporting style, with a preference for PowerBI dashboards to showcase performance outputs and outcomes. These dashboards serve two distinct functions. Firstly, they report outcomes at a Head of Service level, providing high-level insights for the Head of Service and Directors to gain an overview of project performance across the Service. Secondly, the dashboards need to offer more granular reporting for project managers, enabling them to assess project performance against each output/outcome. Additionally, these dashboards should include a PDF printable function for broader sharing. A separate dashboard is necessary for relationship managers to view performance categorised by the RAG (Red, Amber, Green) rating system. The data warehousing project should also include a report-building functionality, empowering managers to create customised reports using accessible and easy to use processes, such as being able to export custom subsets of data to csv/spreadsheet ready for Power BI ingestion. Furthermore, the warehouse should have the capability to layer map data using map visuals in PowerBI. These maps should integrate internal and external data to illustrate, for instance, areas of deprivation and provision, facilitating proactive commissioning decisions. Access to the dashboards should be regulated through secure user access technologies, for example Microsoft single sign on (SSO). Each user account should be trusted and assigned to appropriate security groups, ensuring restricted access to databases, datasets, apps, &amp; dashboards based on roles. Senior managers should have access to the entire system, project managers can only access their respective projects, and relationship managers are provided with a general overview of all providers' performance. External user access from the Unitary Authorities (UA) should also be considered and made technically possible for future implementation. The Employment and Skills Service (formerly People and Skills Service) is currently facing increased complexity, higher financial investment, and expanded scope. Consequently, this has resulted in a heightened level of responsibility towards the residents within the region, along with elevated expectations from external stakeholders, including government departments interested in quantifiable impact. We envisage timescales for the data solution will be up to three months for the build, with one month of testing and final tweaks, before the system is rolled out across the Service.

  • RM1043.8-1-LEEDS COMMUNITY HEALTHCARE NHS TRUST-PATIENT INFORMATION HUB

    LEEDS COMMUNITY HEALTHCARE NHS TRUST

    No specific location (for example they can work remotely)

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Open

    Development and delivery of the website, with individual areas for each of our Trust services. Provision of training and equipping us with the tools to self-manage going forward, providing us expert advice and guidance on the best way of delivering our requirements.

  • PS/24/22 Provision of Microsoft Dynamics 365 and Power Platform Engineering Service

    Driver & Vehicle Licensing Agency

    Wales

    Value: up to £5000000

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Closed : awaiting outcome

    PLease see attached document 'Summary of Work'

  • RM1043.8-1-DEPARTMENT OF HEALTH AND SOCIAL CARE - BETTER HEALTH MOBILE APP DEVELOPMENT

    DEPARTMENT OF HEALTH AND SOCIAL CARE

    No specific location (for example they can work remotely)

    Value: up to £2800000

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Closed : awaiting outcome

    We require a supplier to work with us on the next phase of work on NHS Better Health programme and the supporting digital tools and apps. In compliance with GDS Digital Service Standard we are seeking a supplier to support continual improvement and maintenance of the existing portfolio. The supplier will be responsible for the end-to-end user experience and evolution of the design system, delivering improvements to existing features and establishing new ones; user testing and validation of these features; development, QA and ensuring compatability against WCAG 2.2 AA accessibility standards; the maintenance of those services in terms of bug fixing and remaining compliant with app store policies. In addition to the above, there are three core areas of interest: 1. Advancing the product visions and roadmaps so we continue to remain relevant and meet changing business and user needs 2. Maintaining and improving our data and analytics capabilities across the digial portfolio (both app and web) in order to measure the impact of those services on changing and supporting behaviour change, as well providing insights for campaign performance and evaluation 3. Take forward a programme of work to further integrate our services into the wider NHS health ecosystem via NHS login, estabishing personalised features and experiences where a user need can be supported. All proposed solutions should support health inequality priorities, building to meet the need of applicable audiences. For more information please read: https://publichealthmatters.blog.gov.uk/category/priority2/health-inequalities-priority2/

  • Operations Infrastructure Group (OIG) Portfolio - User Centred Design Services

    Department For Education

    North East England, Yorkshire and the Humber, West Midlands, London

    Value: £0 - £13000000

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Closed : awaiting outcome

    The Operations Infrastructure Group (OIG) Portfolio is currently made up of four separate programmes of work. Get Help Buying for Schools: To support all schools to plan and buy efficiently and get best value when they procure, so that school budgets efficiently fund the best possible educational outcomes for all pupils. Measurable financial savings for schools is the primary KPI for this programme of work. Schools Technology Services: Aims to help schools get the best out of their technology, by increasing their digital maturity, and giving them support to plan, implement and use technology independently. Schools Account: Reducing workload burdens on school leaders and school business professionals spent engaging with DfE requirements and data returns by improving navigation to DfE support, services, data collections and other requirements, signposting them to what they need at the right time. Sustainability and Education Estates Digital Services: Supporting successful billion-pound construction projects and programmes as one of the UK’s largest construction clients and enabling multiple application cycles to provide funding to schools and FE colleges with the greatest need. This includes maintaining the condition of existing school buildings and identifying new needs by gathering data/ evidence. Digital and data are crucial for enabling the portfolio’s work. The portfolio has projects in all phases of the lifecycle – from discovery to live. New projects might also include policy lab and design sprints. We work closely with school leaders and business professionals, local authorities, policy, commercial , education estates and other areas of DfE. This contract is to provide User Centred Design services for the above programmes, new programmes that may join the portfolio and additional DfE requirements where necessary.

  • HMCTS Renters Reform and Possessions Implementation Project QA &amp; Architecture Services

    Ministry Of Justice

    London, No specific location (for example they can work remotely)

    Value: up to £5000000

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Closed : awaiting outcome

    HMCTS requires a flexible, outcome based Managed Service, meeting outcomes to timescales, budget, and government service standards, delivering digital services to users of the Courts &amp; Tribunals Justice system including design and quality assurance services. This work is specifically envisaged for the Property &amp; Possession Services, which are two jurisdictions within HMCTS, initially, but may cover other areas of the HMCTS digital development delivery if applicable. Services are envisaged to include a staged transition into business as usual as projects complete. Currently the Project has a small rainbow design and development teams undertaking pre-discovery with each specialising in their individual area of service .

  • Back-office Planning System (BoPS): Software Development and Product Operations

    BUCKINGHAMSHIRE COUNCIL

    No specific location (for example they can work remotely)

    Value: up to £1100000

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Closed : awaiting outcome

    BOPS (back-office planning system) is a user-centred application handling and document management system for local authority planning teams. It centralises the key functions needed to assess and determine a planning application into one system. Additionally, it is designed around a best-practice workflow that planning officers from multiple councils have contributed to and tested over several years. It provides council planning departments with back-office management and transactional functions using an easily navigational database. BOPS is one of three digital planning products developed under the umbrella of Open Digital Planning (ODP), a community made up of council officers, content writers, developers, and research experts from over 70 local councils, digital agencies, and central government. ODP-affiliated councils are signatories of The Local Digital Declaration which is a shared ambition for the future of local public services initiated by DLUHC, the Government Digital Service (GDS), and local authority bodies from across the UK. It commits to design services that best meets the needs of citizens, challenges the technology market to offer the flexible tools and services we need, protects citizens’ privacy and security, demonstrate digital leadership in creating genuine organisational transformation, embed a culture of openness and collaboration, and aims to deliver better value for money. A high-level ambition of ODP products can be encapsulated in the ‘Planning for the future’ White Paper published by DLUHC in August 2020. It states - ‘For all types of planning applications regardless of the category of land, we want to see a much more streamlined and digitally enabled end to end process which is proportionate to the scale and nature of the development proposed, to ensure decisions are made faster. The well-established time limits of eight or 13 weeks for determining an application from validation to decision should be a firm deadline – not an aspiration which can be got around through extensions of time as routinely happens now. To achieve this, we propose: • the greater digitalisation of the application process to make it easier for applicants, especially those proposing smaller developments, to have certainty when they apply and engage with local planning authorities. In particular, the validation of applications should be integrated with the submission of the application so that the right information is provided at the start of the process. For Spending Review, the Government will prepare a specific, investable proposal for modernising planning systems in local government. • a new, more modular, software landscape to encourage digital innovation and provide access to underlying data. This will help automate routine processes, such as knowing whether new applications are within the rules, which will support faster and more certain decision-making. We will work with tech companies and local planning authorities to modernise the software used for -managing a planning application to improve the -experience for those applying and reduce the errors and costs currently experienced by planning authorities.’ BOPS receives applications as data from Open Digital Planning Application services built using Plan X (formerly known as RIPA - Reducing Invalid Planning Applications), also conceived in 2019. As of 2024, the Digital Site Notice and Planning Register project have been included in the ODP product list. Both BOPS and Plan X are funded by DLUHC Local Digital Fund. In March 2022 BC led the procurement process to appoint a supplier that has been tasked with the delivery of the service under a two-year contract with a 6-month extension that is due to expire at the end of September 2024, with £3m. of funding. In November 2023 the team consisting of BC, Southwark Council and Lambeth Council won a bid for BOPS top-up funding of further £2m to continue developing the product and bring it into the prop-tech market. This workflow would be split into product development, product operations and route-to-market. The product has so far been developed into Public Beta for processing Lawful Development Certificates, householder planning approvals, and full householder planning applications which makes up most of the volume of planning applications received by local authorities. Minor application functionality is currently in progress, and integrations with Planning Portal, Digital Site Notices and Planning Register are planned to be delivered in 2024. The detailed roadmap for the product can be found under the following link: https://trello.com/b/2oYAAId7/bops-roadmap While commercial options remain open, the direction of travel is towards the SaaS model. The overall approach to this project has been through agile and centred methodologies, cross-authority collaboration, and transparent communication. The service is to commence on September 30th 2024 with a 6 week mobilisation period.

  • Strategic Data Transformation Programme - User Centred Design Services

    Department For Education

    North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, London, South East England

    Value: £0 - £2500000

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Closed : awaiting outcome

    The Department for Education is on a data journey under the umbrella of Strategic Data Transformation Programme. This programme seeks to deliver data transformation through a number of projects. These projects include, but are not limited to: - Modernising Our Reporting Environment - Education Estates - Bringing information together - Sector Facing Data Capability Modernising Our Reporting Environment: To deliver a more efficient and automated data reporting and modelling service that co-ordinates with wider DfE data strategy on technology and data architecture to benefit the user needs across all DfE sector and internal requirements. Education Estates: Upon completion of the exercise to map the data, systems, and datasets across Education Estates, a series of outcomes will likely result. Initial indications suggest the following work will be needed to be done : - Data Dictionary Resource: The data dictionary work is currently being completed in-house; however, processes will need to be created for Change Management, along with Strict Standards for future development.  - Integration Across Siloed Data: Improvements required to structures and systems Bringing Information Together: The DfE wants to better understand the impact of policy and delivery decisions on children in education and care sectors. Through architectural improvement, Bringing Information Together aims to reduce data collation burden, improving the completeness and accuracy of data and allowing decisions to be made on live (or near real-time) data. It will create opportunities to use AI and predictive analytics, driving more informed, efficient and consistent decision making. Longer term, the project will pave the way for further data integration, enabling richer analytics and more available reporting. Sector facing data capability and standards: Continue refining our draft conceptual architectural data model for the schools sector. This includes improving the depth of the draft sector data model based on schools sector and industry insight, and alignment with relevant DfE data models and guidance. Additionally, exploring and drafting example data standards for a small number of use cases that could be used for feedback from the schools sector and related tech industry This contract is to provide User Centred Design services for the above programmes, new programmes that may join the portfolio and additional DfE requirements where necessary.

  • DWP Mobile Services - Mobile Device Management Evaluation

    Department For Work and Pensions

    North West England

    Value: up to £65000

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Closed : awarded

    You will be working as part of an internal multidisciplinary Mobility product team to support the evaluation and procurement of strategic MDM solution for DWP. You will help to extract and document DWP requirements, evaluation criteria, assist with evaluation of potential candidates and make recommendation while working in collaboration with DWP Mobile Services team and leadership. You will bring to team your technical expertise, practical experience and knowledge to produce insights that focuses on improving the user experience, enhance security and provide value for money for the product.

  • DHSC: WIST: IT Technical Support

    DEPARTMENT OF HEALTH AND SOCIAL CARE

    Yorkshire and the Humber, London, No specific location (for example they can work remotely)

    Value: up to £2000000

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Closed : awaiting outcome

    This procurement is required to ensure the successful delivery of the Department’s IT Technology strategy and required Business-as-Usual (BAU) outcomes The identified programmes of work are detailed in Tab 1 -Work Packages. As such, it is anticipated that this expertise, advice and capability be utilised under this procurement against the Outcomes set out in Tab 1. For stage 2 of the procurement the remaining suppliers will be required to break down their prices on a phased usage basis: - Information management expertise Project and Programme management controls Business Analysis Technical and architecture Design Testing UAT/System Digital Communication specialisms Service Design/Delivery/Transition Licensing Application Packaging Networks specialisms These would be delivered to achieve the Outcomes. They would be able to advise Civil Servants on best practice, as well as contributing to the creation of documented procedures.

  • RM1043.8-1-Cabinet Office - FSET Recruitment Platform Development and Enhancement - Lot 2

    Cabinet Office

    No specific location (for example they can work remotely)

    Value: up to £541000

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Closed : awaiting outcome

    The Fast Stream and Emerging Talent (FSET) team is inviting bids for the provision of technical development and live support services: maintaining, updating, enhancing and trouble-shooting issues that may occur during the operation of our bespoke recruitment platform. The services will be offered as two lots - lot 1 will focus on live support and maintenance activities whilst lot 2 will focus on enhancement and development. This is lot 2 - Development The scope of work will cover: Work with Lot1 supplier to handover all developed features for future on-going live support (3rd line and some 2nd line are envisaged); Quality assurance and performance testing; Security testing; Accessibility testing; Development and/or enhancement of integrations with existing and/or new third party test and assessment platforms Development and enhancement of the candidate interface Development and enhancement of the admin interface Development of unspecified emerging requirements including changes to the existing Platform functionality.

  • RM1043.8-1-Cabinet Office - FSET Recruitment Platform Live Support and Maintenance - Lot 1

    Cabinet Office

    No specific location (for example they can work remotely)

    Value: up to £235000

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Closed : awaiting outcome

    The Fast Stream and Emerging Talent (FSET) team is inviting bids for the provision of technical development and live support services: maintaining, updating, enhancing and trouble-shooting issues that may occur during the operation of our bespoke recruitment platform. The services will be offered as two lots - lot 1 will focus on live support and maintenance activities whilst lot 2 will focus on enhancement and development. This is lot 1 - provision of live support and maintenance activities. The scope of work will cover: On-going live support of our Platform (3rd line and some 2nd line are envisaged); Quality assurance and performance testing; Security testing; Accessibility testing; Annual campaign setup activities; Maintenance activities - security patches, code updates; Management of users; Deployment activities; Management of third party technical engagement; Configuration and content updates. Work with Lot 2 supplier to support the development and/or enhancement of integrations with existing and/or new third party test and assessment platforms Work with Lot 2 supplier to support the development and enhancement of the candidate and admin interfaces Work with Lot 2 supplier to support the development of unspecified emerging requirements including changes to the existing Platform functionality; Working with the Lot 2 supplier to accept the handover of newly developed or enhanced features for future on-going live support (3rd line and some 2nd line are envisaged). More detail can be found in the attached statement of requirements.

  • RM1043.8-1-University of Northumbria at Newcastle Culture Connect Data Observatory

    NORTHUMBRIA UNIVERSITY SERVICES LIMITED

    No specific location (for example they can work remotely)

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Closed : awaiting outcome

    We are inviting bids to co-develop and pilot a new open access data observatory for culture in the North of Tyne Combined Authority (NoTCA); the biggest geographic devolved area in England from May 2024. The pilot will bring communities, cultural organisations and venues, the devolved authority (as well as its 12 member councils) and national government closer together to better understand the cultural footprint of public users as they move across the cultural offerings of the devolved region. It aims to upskill users to achieve a new awareness and agency of their data and digital footprint through an integrated cross-sector approach to sustainable digital literacy and co-creation within a city region.

  • PS/23/225 - Provision of End User Compute Packaging Engineering

    Driver & Vehicle Licensing Agency

    Wales

    Value: up to £185000

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Closed : awaiting outcome

    DVLA End User Compute (EUC) require highly skilled resource engineer in order to assist DVLA in client package related incidents and development work utilising SCCM, App-v and Intune. These incidents have caused down time for our operational areas which has had a knock-on effect to the customer. EUC need to look at newer technology as a way of delivering these packaged business apps to the operational end user to ensure better availability and experience. We currently have limited experience of other deployments methods/technology and require external resource to provide support and skills in existing technology and migrations options such as MSI-X. Deployment technology has changed significantly over the last year and EUC are finding it harder to get legacy technology to work with the current methods of deployment that we use on a day to day basis. We now need to bring in expert resource to plan, build and deliver a new approach to modern application deployments.

  • Pharmacy Digital Transformation Portfolio Discovery

    HEALTH EDUCATION ENGLAND

    No specific location (for example they can work remotely)

    Value: up to £50000

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Closed : awaiting outcome

    The Pharmacy Digital Transformation ePortfolio Discovery supports NHS England's goal to enhance pharmacist training and education through digital innovation. This initiative aims to develop a unified ePortfolio system to improve the learning experience for pharmacists, aligning with evolving healthcare standards and regulations. The discovery phase, scheduled between 22/04/2024 and 29/06/2024, seeks to identify the optimal ePortfolio solution to support this policy goal. It is imperative that recommendations for the alpha phase development are concluded by the end date to ensure timely progression in line with NHS England’s strategic objectives for workforce training and education enhancement.

  • C1000707 ServiceNow Managed Services and Development Work

    GOVERNMENT PROPERTY AGENCY

    No specific location (for example they can work remotely)

    Value: £0 - £1000000

    <span style="font-weight: 400;">Access teams of 1 or more digital specialists who will provide outcome-based services under clearly defined pieces of work.</span>

    Closed : awaiting outcome

    The provider will facilitate GPAs ambitious plans to grow the use of ServiceNow and the Platform. To provide: 1. A Managed Service for GPA’s ServiceNow Platform, which includes the following components (BAU): -Incident Management -Request Management -Change Request Management -Enhancements -User Management -Report and Dashboard Management -System Configuration, Clone and General Maintenance Compliance 2. A Development Service to configure larger Projects - outside of the Managed Service; that is outside of Request and Change Management, and normally involves a major change in the System Configuration or is generally outside of the Managed Service contract. GPA have built a pipeline of Projects that will be included in this programme of Development (but not an exhaustive list: -User Interface Upgrade for Customer Service Portal Extending Employee Centre Pro (EC Pro) offerings to include IT requests from Corporate Service and Corporate Systems -Change Management (Front Door) -Risk and Audit Management (IRM) -IT Service Management (ITSM) -Integrations to the GPA’s other core systems and partners to allow for a seamless transfer of information For continuity of Service, one successful bidder will be awarded one contract which will include two elements: 1. ServiceNow managed service (Fixed price for contract duration 18 months) 2. ServiceNow development work (Time and Materials for individual Statement of Works)