Procurement details: DWP Mobile Services - Mobile Device Management Evaluation

• Summary of work:

  You will be working as part of an internal multidisciplinary Mobility product team to support the evaluation and procurement of strategic MDM solution for DWP. You will help to extract and document DWP requirements, evaluation criteria, assist with evaluation of potential candidates and make recommendation while working in collaboration with DWP Mobile Services team and leadership. You will bring to team your technical expertise, practical experience and knowledge to produce insights that focuses on improving the user experience, enhance security and provide value for money for the product.

• Where the supplied staff will work:

  North West England

• Why the work is being done:

  The mobile services product is responsible for over 20,000 mobile devices accross the whole of the DWP. We are responsible for the mangement, security, infratructure and applications for this product along with the service management for all aspects of the service. Mobile Services provide devices for users who are on the move often and need to work while on move. We continualy strive to make the best possbile product for our users and improve the user experience. Mobile device management is a critical tool that helps team provide DWP services to its users. It allows users to manage and control the devices, ensure compliance and security, provide access to DWP infromation, deploy applications and support users. DWP Mobile Service must remain user focused, and due to the nature of mobile, service must move with the advances in technology and the expectations of its users. To provide the best value for money, product team is starting project to evaluate its mobile device management tool from strategic perspective which aims to make use of latest techological advancements, improve the user experience, enhance self service, provide value for money and reduce full time resources required to support the services. All of this needs to be done ensuring DWP security requirements are met and user impact is minimum.

• The business problem:

  We are looking for a team of Business Analyst and MDM expert Infrastructure Engineer to work with current multi-disciplinary team to help with the following - 1. Assess the current service state and how MDM is integrated in it and impact of changing current tool 2. Extract and document detailed business and functional requirements for MDM that builds and improves on the current service, while catering for future roadmap and strategic direction. 3. Evaluate the potential MDM options against the requirements, technology advancements and business controls it provide, user experience, fitment with DWP technology, integration capabilities, future proofing, licensing options and value for money. Identify and document pros and cons for each of those options. 4. Conduct proof of concepts to validate the evaulation, understand any technical and implementation challenges, assess the migration impact, help with draft design and document the findings. 5. Prepare business case for future state, identify the changes, their impact and feasibility and plan to reach that future state. Agree that with Product Owner and sponsor. 6. Support and upskill the current team members

• User type:

  DWP Mobile device users

• Definition:

  DWP Mobile device users

• User type:

  DWP Mobile services team

• Definition:

  DWP Mobile services team

• User type:

  DWP Specialist devices team

• Definition:

  DWP Specialist devices team

• User type:

  DWP first and second line support staff

• Definition:

  DWP first and second line support staff

• User type:

  DWP suppliers supporting the delivery of service

• Definition:

  DWP suppliers supporting the delivery of service

• Which phase the project is in:

  Not applicable

• Existing team:

  You will be working as part of an internal multidisciplinary Mobility product team and will have access to team members, leadership, users, current and future suppliers for demand fulfilment and mobile networks. You will be expected to work closely with Product Architect, Product Manager, Delivery Manager, Product Tech Lead, MDM expert engineer, Service Manager, service desk colleagues and product BA.

• Address where the work will be done:

  Manchester HUB 2 St Peter’s Square | Manchester - M2 3AA DWP Peel Park, Brunel Way, Blackpool - FY4 5ES

• Working arrangements:

  Working arrangements will be a blend of remote working and working from the Manchester or Blackpool HUB site, you will spend roughly 40% of your time onsite and 60% at home.

• Security and vetting requirements:

  Baseline Personnel Security Standard (BPSS)

• Latest start date:

  4 June 2024

• Contract length:

  0 years 2 months 0 days

• Optional extension:

  0 years 1 months 0 days

• Indicative maximum:

  £65000

• Indicative minimum:

  The contract value is not specified by the buyer

• Further information:

  We expect a Business Analyst and Infrastructure Engineer to work on this project for a duration of 8-10 weeks.

• Contracted out service or supply of resource?:

  Supply of resource: the off-payroll rules may apply

• How many suppliers to evaluate:

  3

• Technical Competence:

  60%

• Cultural fit:

  20%

• Social values:

  0%

• Price:

  20%

• Essential skills and experience:

  10%

• Nice-to-have skills and experience:

  5%

• Technical questions:

  85%

• Description:

  For the Business Analyst: - Experience of leading business analysis activities within complex projects/environments.

• Weighting:

  10%

• Description:

  For the Business Analyst - Experience in gathering and documenting business and functional requirements for an Infrastructure or IT tool implementation

• Weighting:

  10%

• Description:

  For the Business Analyst: - Experience of creating well prepared business case

• Weighting:

  10%

• Description:

  For the Business Analyst: - Experience in data analysis and generating insights

• Weighting:

  10%

• Description:

  For the Business Analyst: - Strong communication skills

• Weighting:

  10%

• Description:

  For Infrastructure Engineer - Experience of implementing infrastructure services and solutions in an enterprise environment

• Weighting:

  13%

• Description:

  For Infrastructure Engineer: - Experience of designing and implementing mobile device management in a large and complex IT environment

• Weighting:

  13%

• Description:

  For Infrastructure Engineer: - Experience of operational management and support of mobile device estate in an enterprise environment

• Weighting:

  12%

• Description:

  For Infrastructure Engineer: - Good understanding of cloud, networking, information security, SaaS and application deployment

• Weighting:

  12%

• Description:

  For Business Analyst: - Experience in an employee/colleague facing Service

• Weighting:

  13%

• Description:

  For Business Analyst : - Able to present recommendations and findings to senior leadership

• Weighting:

  13%

• Description:

  For Business Analyst: - Experience of evaluating proof of concepts

• Weighting:

  12%

• Description:

  For Business Analyst: - Experience of evaluation of competing products in a Government department

• Weighting:

  12%

• Description:

  For Infrastructure Engineer - - Experience in designing and implementing Workspace One

• Weighting:

  17%

• Description:

  For Infrastructure Engineer: - Experience in designing and implementing InTune

• Weighting:

  17%

• Description:

  For Infrastructure Engineer: - Experience in using mobile device management to manage iOS and Android devices

• Weighting:

  16%

• Question:

  For Business Analyst: - Experience of gathering and documenting requirements

• Weighting:

  17%

• Question:

  For Business Analyst: - Knowledge and experience of using requirement gathering tools

• Weighting:

  17%

• Question:

  For Business Analyst: - Business analysis skills

• Weighting:

  16%

• Question:

  For Infrastructure Engineer: - Experience of MDM design and implementation

• Weighting:

  17%

• Question:

  For Infrastructure Engineer: - Technical knowledge breadth in infrastructure solutions

• Weighting:

  17%

• Question:

  For Infrastructure Engineer: - Knowledge and experience of managing mobile devices using MDM

• Weighting:

  16%

• Question:

  Work collaboratively with team members, other stakeholders, users and suppliers

• Weighting:

  13%

• Question:

  Be transparent and collaborative when making decisions;

• Weighting:

  13%

• Question:

  Have a no-blame culture and encourage people to learn from their mistakes

• Weighting:

  13%

• Question:

  Take responsibility for their work

• Weighting:

  13%

• Question:

  Share knowledge and experience with other team members

• Weighting:

  12%

• Question:

  Challenge the status quo

• Weighting:

  12%

• Question:

  Be comfortable standing up for their discipline

• Weighting:

  12%

• Question:

  Can work with clients with low technical expertise

• Weighting:

  12%

• Pricing model:

  Capped time and materials

• Additional assessment methods:

  Interview

• Level:

  Not met

• Score:

  0

• Description:

  The response does not meet any of the requirements or no response has been provided. An unacceptable and / or non-compliant response with serious reservations, demonstrating no understanding of the requirement.

• Level:

  Partially met

• Score:

  1

• Description:

  The response has met some, but not all elements of the requirement, which poses risk that the proposal will not meet the deliverables required. The response does not demonstrate a full understanding of the requirement posing major concerns.

• Level:

  Met

• Score:

  2

• Description:

  The response is acceptable and meets all the basic requirements. However, the response is not sufficiently detailed to minimise risk and / or the proposed approach may require additional support (in addition to that outlined in the Statement of Requirements) from the Contracting Authority to meet its deliverables.

• Level:

  Exceeded

• Score:

  3

• Description:

  The response exceeds requirements, providing detail that minimises risks to delivery. The response is comprehensive and unambiguous, demonstrating a thorough understanding of the requirements and providing details of how the requirement will be met in full without additional support from the Contracting Authority, other than that outlined within the Statement of Requirements.

• Publication of stage 1:

  24/04/2024

• Clarification period closes:

  24/04/2024 16:00

• Deadline for suppliers to submit their stage 1 responses:

  01/05/2024 10:00

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