Procurement details: UKEB website redevelopment project (Discovery Phase)

• Term or acronym:

  UKEB

• Definition:

  UKEB - UK Endorsement Board - The UKEB influences, endorses and adopts new or amended international accounting standards issued by the International Accounting Standards Board (IASB) for use by UK companies. UKEB website - https://www.endorsement-board.uk/

• Term or acronym:

  FRC

• Definition:

  FRC - The Financial Reporting Council UK regulator for auditors, accountants and actuaries, which also sets the UK's Corporate Governance and Stewardship Codes. The FRC provides operational resource and support to the UKEB, via a Service Level Agreement.

• Summary of work:

  Discovery phase for redevelopment of the UKEB website (https://www.endorsement-board.uk/). This will involve user research into both site users and CMS users, creating a list of key user groups, personas and user stories. Insight should also be gained from the analysis of GA4 and search console data. Technical discovery should involve a review of the current site, a content audit, proposed migration strategy and draft technical specification for the redeveloped site. At the end Discovery we expect a draft timeline and costs for delivery of the website, from Alpha to launch, plus a proposal for the structure and outcomes of Alpha.

• Where the supplied staff will work:

  No specific location (for example they can work remotely)

• Why the work is being done:

  The UKEB requires a robust, cost-effective Content Management System which provides an easy-to-use experience for authors and editors. Site users require an improved experience, especially in terms of finding content and navigating around the website.

• The business problem:

  The UKEB's current website lacks basic features, such as a search engine and effective navigation, which makes content hard to find for users as the website grows. The website also lacks Accessibility compliance to a WCAG 2.2. AA standard. The authoring environment relies on publishing pipelines that are not instantaneous and subject to occasional failure.

• User type:

  audience groups

• Definition:

  Please refer to the Requirements template (attached).

• Work done so far:

  Google Analytics and Search Console have been implemented for input into Discovery phase insight.

• Which phase the project is in:

  Discovery

• Existing team:

  The team consists of the FRC's Digital and Website Manager (who acts as project manager for this development) and the UKEB's Operations Director (Senior Responsible Officer) and Operations Officer (day-to-day management of current website).

• Address where the work will be done:

  Remotely.

• Working arrangements:

  The supplier's staff will work in their own premises and UKEB/ FRC is not responsible for providing any work infrastructure. Virtual meetings can be arranged to work with UKEB/ FRC between 9.00am and 5.00pm BST Monday to Friday. However, the UKEB/ FRC is willing to facilitate face-to-face meetings at the UKEB's Canary Wharf office, if required and agreed by both parties.

• Security and vetting requirements:

  No security clearance needed

• Latest start date:

  1 July 2024

• Contract length:

  0 years 2 months 0 days

• Indicative maximum:

  £40000

• Indicative minimum:

  The contract value is not specified by the buyer

• Contracted out service or supply of resource?:

  Contracted out service: the off-payroll rules do not apply

• How many suppliers to evaluate:

  3

• Technical Competence:

  70%

• Cultural fit:

  10%

• Social values:

  0%

• Price:

  20%

• Essential skills and experience:

  40%

• Nice-to-have skills and experience:

  10%

• Technical questions:

  50%

• Description:

  1. Recent experience in extracting detailed requirements from users, analysing their input and translating it into comprehensive requirements for web-site re-development. (30%)

• Weighting:

  30%

• Description:

  2. Stakeholder Management: Experience / transferrable experience of working with a diverse range of stakeholders (from similar types of organisations as UKEB / FRC) (20%).

• Weighting:

  20%

• Description:

  3. Requirements gathering : Experience in gathering requirements from users with assisted digital needs and accessibility needs in line with the UK Government Service Manual 20%

• Weighting:

  20%

• Description:

  4. Technical discovery - Recent / relevant experience of technical discovery focused on an organisations existing platform and the recommendations for the redeveloped site. 30%

• Weighting:

  30%

• Description:

  1. Communication skills: Skills to present research findings and insights in a digestible manner to a non-expert audience, e.g. using visuals 45%

• Weighting:

  45%

• Description:

  2. Previous Collaboration: Experience in closely working with website development teams, ensuring that user requirements are effectively communicated. 45%

• Weighting:

  45%

• Description:

  3. Domain Knowledge: Familiarity with financial and regulatory environment UKEB/ FRC operates in. 10%

• Weighting:

  10%

• Question:

  1. Please provide the outline project plan to deliver the requirements including key interface / engagement with UKEB / FRC (12%)

• Weighting:

  12%

• Question:

  2. Please outline the tools and techniques you will employ to conduct the user research within the budget and timeframe (12%)

• Weighting:

  12%

• Question:

  3. Please specify your approach and methodology to develop these requirements incorporating a relevant example of how you've translated user feedback into requirements for web site re- development, and how this transferrable experience will deliver benefits to the UKEB/FRC, and where they have been delivered in line with the Government Digital Service’s Service Manual. (30%)

• Weighting:

  30%

• Question:

  4. Please provide examples or templates for user requirements. (12%)

• Weighting:

  12%

• Question:

  5. Describe your transferrable experience in conducting user research that adheres to the UK government service manual's standards, especially regarding accessibility and assisted digital needs. (17%)

• Weighting:

  17%

• Question:

  6. How do you ensure user research subjects are truly representative of the website's audience? (17%)

• Weighting:

  17%

• Question:

  1. How will you manage the project and ensure that important decisions or changes within are communicated, and agreed, in a transparent and timely manner with relevant stakeholders involved in the project? (50%)

• Weighting:

  50%

• Question:

  2. Can you share a recent example where your organisation learned from a setback and how this learning is transferrable to this project and promotes a culture of continuous learning? (50%)

• Weighting:

  50%

• Pricing model:

  Capped time and materials

• Additional assessment methods:

  Interview

  Work history

• Level:

  Not Considered Relevant

• Score:

  0

• Description:

  0 = Not Considered Relevant

• Level:

  Poor and Only Partially Relevant

• Score:

  20

• Description:

  20 = Poor and Only Partially Relevant

• Level:

  Limited and Partially Relevant

• Score:

  40

• Description:

  40 = Limited and Partially Relevant

• Level:

  Satisfactory and Relevant

• Score:

  60

• Description:

  60 = Satisfactory and Relevant

• Level:

  Good and Highly Relevant

• Score:

  80

• Description:

  80 = Good and Highly Relevant

• Level:

  Excellent and Completely Relevant

• Score:

  100

• Description:

  100 = Excellent and Completely Relevant

• Publication of stage 1:

  15/04/2024

• Clarification period closes:

  19/04/2024 16:00

• Deadline for suppliers to submit their stage 1 responses:

  29/04/2024 16:00

Return to UKEB website redevelopment project (Discovery Phase)

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