Procurement details: PS/23/225 - Provision of End User Compute Packaging Engineering

• Summary of work:

  DVLA End User Compute (EUC) require highly skilled resource engineer in order to assist DVLA in client package related incidents and development work utilising SCCM, App-v and Intune. These incidents have caused down time for our operational areas which has had a knock-on effect to the customer. EUC need to look at newer technology as a way of delivering these packaged business apps to the operational end user to ensure better availability and experience. We currently have limited experience of other deployments methods/technology and require external resource to provide support and skills in existing technology and migrations options such as MSI-X. Deployment technology has changed significantly over the last year and EUC are finding it harder to get legacy technology to work with the current methods of deployment that we use on a day to day basis. We now need to bring in expert resource to plan, build and deliver a new approach to modern application deployments.

• Where the supplied staff will work:

  Wales

• Why the work is being done:

  DVLA are looking to move away from the current methods of application deployment and are seeking a highly skilled and experienced individual to implement a new approach and knowledge transfer their own skills and expertise in this area.

• The business problem:

  As above. DVLA are looking to move off methods of App delivery/packaging and move to more modern approaches. DVLA requires a supplier to provide a flexible delivery of highly skilled Packaging Engineer services to aide in the design, development and support. All deliverables must be in line with DVLA solutions. The appointed supplier shall have the ability to deliver packaging engineering services in line with deliverables, as set out in the individual Statements of Work as well as having the ability to interact and give guidance on best practice and react to technical challenges. DVLA is responsible for the overall business requirements.

• User type:

  All End users of DVLA devices

• Definition:

  including DVLA Business transformation projects, Information Assurance Group, Cyber Security, existing business area (e.g. Human Resources, Finance, Estates).

• Any pre-market engagement done:

  N/A

• Work done so far:

  No work has been done to date – we continue to deploy applications as BAU (Business as Usual).

• Which phase the project is in:

  Not applicable

• Existing team:

  The EUC team is a large highly skilled workforce responsible for all change, management, support, security and reporting for every DVLA client device and client-side software solution. The 3rd line team with EUC consists of 4 staff focused on the technical delivery and ownership of all these devices as well as the supporting configuration and system control services such as SCCM, EndPoint Configuration Manager, Active Directory, O365, Defender, Client Side Proxy and Client VPN platforms. EUC 3rd Line are responsible for all architectural and design changes and implementations across all DVLA devices.

• Address where the work will be done:

  The work will take place in DVLA offices in Swansea (DVLA, Morriston, Swansea and DVLA, RLDC, Swansea), and the supplier resource will work both remotely (within the UK) and with requirement to attend site a minimum of 3 days a week, but this could increase during the lifetime of the contract. This will be agreed with the DVLA Delivery Manager within Statement of Work iterations. Main Office Address: Longview Road, Morriston, Swansea, SA6 7JL

• Working arrangements:

  Full Time, 5 days a week The charging mechanism in place for the Call-Off Contract and any agreed Statements of Work will be Time and Materials. Suppliers shall provide transparency to the Buyer on the rates paid to resources and any third parties in the supply-chain on request. Rates should be inclusive of T and S. Statements of Work will be issued to define the deliverables. The supplier’s team will need to work effectively with existing and future teams (both civil servants and other suppliers).

• Security and vetting requirements:

  Baseline Personnel Security Standard (BPSS)

• Security and vetting requirements:

  Security Check (SC)

• Latest start date:

  1 July 2024

• Contract length:

  1 years 0 months 0 days

• special term or condition:

  Suppliers must be able to provide resources and onboard within a 2-week notice period with the necessary skills to minimise impact on delivery. This requirement constitutes a supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company. DVLA is responsible for the overall business requirements.

• Indicative maximum:

  £185000

• Indicative minimum:

  The contract value is not specified by the buyer

• Further information:

  The total value of all Statements of Work commissioned under the proposed call-off agreement will not exceed £185,000.

• Contracted out service or supply of resource?:

  Supply of resource: the off-payroll rules may apply

• How many suppliers to evaluate:

  5

• Technical Competence:

  65%

• Cultural fit:

  5%

• Social values:

  10%

• Price:

  20%

• Essential skills and experience:

  25%

• Nice-to-have skills and experience:

  5%

• Technical questions:

  70%

• Description:

  Provide demonstrable evidence and experience (minimum 3 years) of delivering large scale Windows 10 and application deployments (including Office 365 Migration activities) in a secure government environment.

• Weighting:

  10%

• Description:

  Provide demonstrable evidence and experience of APP-V (minimum 1 example).

• Weighting:

  10%

• Description:

  Provide demonstrable evidence and experience (minimum 3 years) of working with Microsoft Endpoint Configuration Manager 2012 Task Sequences, software configurations or revision and deployment tasks.

• Weighting:

  10%

• Description:

  Provide demonstrable evidence and experience (minimum 3 years) of working with Office 365 at an Enterprise level to manage, secure and support both the entire endpoint clients as well as productivity platforms such as Teams, Exchange Online, OneDrive, SharePoint and the associated security and Conditional Access Policies.

• Weighting:

  15%

• Description:

  Provide demonstrable evidence and experience (minimum 3 years) of working with Power Shell and scripting languages to deliver Windows client and user configurations, changes, migrations and data extraction.

• Weighting:

  15%

• Description:

  Provide demonstrable evidence and experience (minimum 3 years) of working with Active Directory and Group Policy related to Windows 10 client, services and user management

• Weighting:

  10%

• Description:

  Provide demonstrable evidence (minimum 3 years) of supporting and maintaining Endpoint Security and policy via either McAfee ePO or Microsoft Defender for Endpoint.

• Weighting:

  10%

• Description:

  Provide demonstrable evidence (minimum 3 years) of application and acceptance testing, defect reporting and tracking or resolution of problems

• Weighting:

  10%

• Description:

  Provide demonstrable evidence and experience of SCCM 2007, SCCM 2012 and Microsoft Endpoint Configuration Manager (minimum 1 example).

• Weighting:

  10%

• Description:

  Provide demonstrable evidence and experience of administrating the incident and change management functions in Service Now (minimum 1 example).

• Weighting:

  40%

• Description:

  Provide demonstrable evidence and experience of Windows Server (minimum 1 example).

• Weighting:

  30%

• Description:

  Provide demonstrable evidence and experience of Microsoft Intune or WorkSpace One (minimum 1 example).

• Weighting:

  30%

• Question:

  Describe how you will ensure that DVLA is supplied with high quality and appropriately skilled resources.

• Weighting:

  30%

• Question:

  Describe how you will provide specific expertise in end user compute along with operational experience and clearly demonstrating the essential skills outlined in the requirement.

• Weighting:

  30%

• Question:

  Provide up to three client focused examples where your organisation has provided the desired service capability.

• Weighting:

  40%

• Question:

  Demonstrates a clear process for transferring knowledge to permanent staff within a client organisation (minimum of 1 example).

• Weighting:

  50%

• Question:

  Ability to manage stakeholder expectations, ensure clarity of communication and ensure any risks are appropriately raised. (minimum of 1 example).

• Weighting:

  50%

• Question:

  Social Value Theme 2 ‘Tackling economic inequality’- MAC 2.3 - MAC 2.3 ‘Education and training’; • How will your organisation support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications, e.g., Apprenticeships, Industry placements, Traineeships

• Weighting:

  100%

• Pricing model:

  Time and materials

• Additional assessment methods:

  Case study

  Work history

• Question and answer session details:

  N/A

• Level:

  Not Met

• Score:

  0

• Description:

  Insufficient evidence The response does not meet any of the requirements or no response has been provided. An unacceptable and / or non-compliant response with serious reservations, demonstrating no understanding of the requirement.

• Level:

  Partially Met

• Score:

  1

• Description:

  The response has met some, but not all elements of the requirement. The response does not demonstrate a full understanding of the requirement posing major concerns.

• Level:

  Met

• Score:

  2

• Description:

  The response is acceptable and meets all the basic requirements.

• Level:

  Exceeded

• Score:

  3

• Description:

  The response exceeds requirements, providing detail that minimises risks to delivery. The response is comprehensive and unambiguous, demonstrating a thorough understanding of the requirements and providing details of how the requirement will be met in full.

• Publication of stage 1:

  10/04/2024

• Clarification period closes:

  16/04/2024 16:00

• Deadline for suppliers to submit their stage 1 responses:

  24/04/2024 16:00

Return to PS/23/225 - Provision of End User Compute Packaging Engineering

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