Procurement details: DHSC: WIST: IT Technical Support

1. Context and requirements

Terms and acronyms

Term or acronym

DHSC

Definition

The Department of Health and Social Care

Summary of work

This procurement is required to ensure the successful delivery of the Department’s IT Technology strategy and required Business-as-Usual (BAU) outcomes The identified programmes of work are detailed in Tab 1 -Work Packages. As such, it is anticipated that this expertise, advice and capability be utilised under this procurement against the Outcomes set out in Tab 1. For stage 2 of the procurement the remaining suppliers will be required to break down their prices on a phased usage basis: - Information management expertise Project and Programme management controls Business Analysis Technical and architecture Design Testing UAT/System Digital Communication specialisms Service Design/Delivery/Transition Licensing Application Packaging Networks specialisms These would be delivered to achieve the Outcomes. They would be able to advise Civil Servants on best practice, as well as contributing to the creation of documented procedures.

Where the supplied staff will work

Yorkshire and the Humber

Where the supplied staff will work

London

Where the supplied staff will work

No specific location (for example they can work remotely)

Who the organisation using the products or services is

Why the work is being done

To deliver on a roadmap of IT projects that will require specific outcomes, further information can be found within the specification document.

The business problem

This procurement is required for the successful delivery of the Department’s IT Technology strategy and required Business-as-Usual (BAU) outcomes, where currently the specialist skills are not employed within the organisation’s substantive structure, and as such an external IT specialist resource is needed.

The people who will use the product or service

User type

DHSC Internal users

Definition

DHSC Internal users

Any pre-market engagement done

Work done so far

Not Applicable

Which phase the project is in

Not applicable

Existing team

The supplier will be working with a variety of internal DHSC Operational teams within the Workforce, Information, Security and Technology Directorate.

Address where the work will be done

Not Applicable

Working arrangements

The supplier staff will keep DHSC hours in order to maximise knowledge transfer and integrate with team development processes.

Security and vetting requirements

Baseline Personnel Security Standard (BPSS)

Security and vetting requirements

Security Check (SC)

More information about the Security requirements

All must have BPSS as a minimum. Preference for contractors to already hold SC clearance, however we would be willing to sponsor the SC clearance process at the supplier's expense.

Latest start date

10 June 2024

Expected contract length

Contract length

2 years 0 months 0 days

Optional extension

1 years 0 months 0 days

Special terms and conditions

Budget

Indicative maximum

£2000000

Indicative minimum

The contract value is not specified by the buyer

Further information

The successful bidder will be awarded a contract with a maximum value of £2 million to deliver the identified and future work packages.

Contracted out service or supply of resource?

Contracted out service: the off-payroll rules do not apply

2. Assessment criteria

How many suppliers to evaluate

3

Technical Competence

60%

Cultural fit

10%

Social values

10%

Price

20%

Technical competence

Essential skills and experience

20%

Nice-to-have skills and experience

5%

Technical questions

75%

Essential skills and experience

Description

Provide an example of when you have delivered successful outcomes against the delivery of services in a complex IT-environment of a similar size and scale to DHSC

Weighting

25%

Description

Provide an example of when you have had to work in an agile manner to deliver against short notice changes to an outcome based delivery model and how you were able to flex and adapt resources to meet the customer's requirements.

Weighting

15%

Description

Demonstrate how you have delivered successful outcomes with your experience in Technical and Architecture design and record how many years’ experience you have in this area – please note that the requirement for this tender is at least three years’ experience

Weighting

15%

Description

Demonstrate how you have delivered successful outcomes with your experience in Testing UAT/Systems and record how many years’ experience you have in this area – please note that the requirement for this tender is at least three years’ experience.

Weighting

15%

Description

Demonstrate how you have delivered successful outcomes with your experience in Service Design/Delivery/Transition and record how many years’ experience you have in this area – please note that the requirement for this tender is at least three years’ experience.

Weighting

15%

Description

Demonstrate how you have delivered successful outcomes with your experience in Application Packaging and record how many years’ experience you have in this area – please note that the requirement for this tender is at least three years’ experience.

Weighting

15%

Nice-to-have skills and experience

Description

Provide examples of your previous involvement with working with a UK Government Department, and detail how you worked with them to successfully deliver Digital and Information Technology outcomes.

Weighting

40%

Description

Provide examples of how you will work with wider DHSC stakeholders, to determine schedules, demand, capacity and to define new or bespoke services to successfully deliver against the required outcomes

Weighting

40%

Description

Provide an example of your understanding of ways of working in relation to Voice, Fixed, Mobile and Video services in an organisation of a similar size and scale to DHSC.

Weighting

20%

Technical questions

Question

Provide an evidenced example of successfully transitioning a large scale IT project into a live service environment within a UK Government Department, or similar secure operating environment, within the last 3 years

Weighting

30%

Question

Provide an example of your experience in implementing / running / improving and cohering programme management functions / processes / products for a complex organisation that is of a similar size / scale as DHSC, within the last 3 years

Weighting

23%

Question

Provide an evidenced example of successfully providing technical assurance to Project Managers, Service Delivery and Cyber Team colleagues over technical and service design elements for a complex organisation that is of a similar size / scale as DHSC, within the last 3 years

Weighting

20%

Question

Provide an evidenced example of successfully evolving and developing Governance capability within Service Management, to include assisting with the creation of appropriate documentation, gap analysis and providing recommendations, to ultimately aid Governance within an organisation of a similar size and structure to DHSC, within the last 3 years

Weighting

20%

Question

Provide an evidenced example of expertise with utiliising ServiceNow, partculary with regards to expertise in the analysis of reporting and utilising this to enhance capabilities of service management teams to improve Service Delivery within an organisation of a similar size and structure to DHSC, within the last 3 years

Weighting

7%

Cultural fit questions

Question

Describe how you will ensure you work as a team with colleagues within our Organisation and also when dealing with our key stakeholders and suppliers

Weighting

50%

Question

Describe how you will ensure that knowledge and experience is shared between your team and with colleagues within our Organisation, to ensure the successful delivery of the outcome based requirements

Weighting

50%

Social value questions

Question

What action will you take to support the health and wellbeing of your staff (including physical and mental health), whilst working on delivery against the outcomes of this contract

Weighting

60%

Question

What action will you take as an Organisation to reinvest in the development of your employees / self employed contractors whom will be working on this contract

Weighting

40%

Pricing model

Capped time and materials

Additional assessment methods

None

Question and answer session details

Not Applicable

How suppliers will be scored

Level

0

Score

0

Description

Failure to understand the issues and/or failure to provide information and detail in the response and/or provides no confidence that the services, as set out in the specification, will be delivered.

Level

3

Score

3

Description

The response meets elements of the response requirements but gives concern in a number of significant areas. There are reservations because of one or all of the following: • Some misunderstandings of requirements. • A generally low level of information and detail provided. • Fails to meet the requirement in many ways and/or materially in one or more ways. • Provides insufficient confidence of ability to meet and deliver the requirements.

Level

5

Score

5

Description

The response broadly meets what is expected for the criteria. There are some areas of concern. The response therefore shows: • Generally understands and addresses issues appropriately; • Some areas of misunderstanding of requirements; • A generally low level of information and detail provided; • More of a “model answer” than a true commitment; and • The response only provides some confidence they will deliver requirements.

Level

7

Score

7

Description

The response clearly meets the required standard in all material respects. There are no significant areas of concern. The response therefore shows: • A good understanding of the issues; • A good level of detail; • Demonstrable evidence that the proposals are achievable; and • The response therefore provides a good level of confidence that they will deliver the requirements.

Level

10

Score

10

Description

The response clearly exceeds many aspects of the criteria. There are no significant areas of concern. The response therefore shows: • A very good understanding of the requirements; • Clear, detailed proposals of how and what will be delivered; and • The response therefore provides a high degree of confidence that the Potential Provider’s proposal will meet the requirements

3. Timeline

Publication of stage 1

28/03/2024

Clarification period closes

05/04/2024 16:00

Deadline for suppliers to submit their stage 1 responses

19/04/2024 12:00