HOUSING OMBUDSMAN
HOS0069 - Digital Delivery Partner (Work Package A – Discovery & Design)
Two stage
Call-off procedure
Outside scope
Off-payroll (IR35) status
£352,000
Value
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1. Project name
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HOS0069 - Digital Delivery Partner (Work Package A – Discovery & Design)
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2. Summary of work
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Seeking a Digital Delivery Partner to procure a Digital Delivery Partner consultancy to enable the organisation to confidently define, scope, and prepare for the subsequent procurements, this procurement is to include: • Discovery and design of future CRM/CMS and customer-facing digital services • Validation and enhancement of Work Package B outcomes • Options appraisal, benefits modelling, and delivery planning • Identification of quick wins and system optimisation
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3. Latest start date
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2026-09-01
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4. Expected contract length
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1 Years 6 months
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5. Estimated contract value (excl VAT)
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352000.0
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6. Incumbent supplier (optional)
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N/a
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7. Security clearance
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Baseline Personnel Security Standard (BPSS)
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8. Competition type
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Two stage competitive selection process
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9. Timeline
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Stage 1 Conditions of Participation publication - 10/06/26 Stage 2 publication estimated - 06/07/26 Estimated award - 21/08/26 Estimated contract start date - 01/09/26
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10. Contracted out service or supply of resource
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Contracted out service: the off-payroll rules do not apply
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11. How to apply
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Invites will be issued via HOS's e-tendering portal (Delta eSourcing), all communication will be via Delta eSourcing.