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Procurement details

Procurement details: DIGITAL THERAPY

0

Applications submitted

£300000

Indicative Budget

Potentially in scope

Off-payroll status

06 February 2023

Application Closing Date

1. Context and requirements

About adding context and requirements: test
Pre-market engagement: Any work that’s already been done
Which phase the project is in: Not applicable
Existing team: Steps to Wellbeing is an IAPT service which delivers evidence-based, NICE approved, psychological interventions to patients suffering from common mental health difficulties, such as anxiety or depression. Steps to Wellbeing services the entire county of Dorset and the city of Southampton. The service providers counselling, CBT, Low Intensity interventions, EMDR and a number of other non-CBT modalities. The service provides short-term interventions and manages a high volume of referrals. The service is currently expanding against nationally mandated trajectories
Address where the work will be done: Steps to Wellbeing operates from sites across Dorset and Southampton. The Dorset HealthCare headquarters is at Sentinel House in Poole (Dorset). The supplier could work remotely using their digital solution if possible. Regular communication with the buyer will need to be possible.
Working arrangements: The supplier can work remotely to achieve the service delivery. The buyer will instigate monthly contract review meetings where key performance indicators and adherence with the contract will be monitored. This does not need to take place face to face, however the buyer would like the option to be available if necessary. The interface between the buyer and the supplier will need to be regular to ensure patient care is seamless.
Provide more information about your security requirements: No security clearance needed
Provide more information about your security requirements (optional)
Latest start date: 2023-03-01
Enter the expected contract length: 2 years
Extension period: 1 year
Special terms and conditions: Management information and KPIs to be provided regularly by supplier. Decisions on KPIs to be agreed with the successful supplier. Any costs incurred for site visits (e.g. travel expenses) will not be chargeable to the buyer.
Are you prepared to show your budget details?: Yes
Indicative maximum: 300000
Indicative minimum: 250000
Provide further information: Contract of up to £250k per annum (excluding VAT). The scope to increase the contract value by up to 20% per annum at the buyers discretion. The supplier will be expected to specify how many patients can be treated per year with £250k per annum.
Confirm if you require a contracted out service or supply of resource: Supply of resource: the off-payroll rules may apply
Summary of work: A digital service providing live, one-to-one, typed, NICE adherent IAPT step 3 CBT by BABCP accredited therapists for the treatment of patients with mild to moderate depression or anxiety disorders. Therapeutic appointments to be available on weekdays/weekends including early and late appointments. This should be accessible via web browser.
Where the supplied staff will work: No specific location (for example they can work remotely)
Who the organisation using the products or services is: Dorset HealthCare (NHS)
Why the work is being done: The service will support the provision of psychological therapies within a wider IAPT service with a digital text-based technology solution to deliver therapy. The supplier will need to provide a personalised digital solution to accompany the traditional face to face offer within the current service. The work is being done to provide a greater choice and more mobile access to therapy for patients.
The business problem you need to solve: Patients need to be able to access a wider range of therapeutic interventions, outside of normal office hours. The current service does not have the capability to deliver therapy via an instant messaging medium. Large volumes of patients access the IAPT service, and need to enter therapeutic treatment within short nationally and locally agreed time-frames. The digital provider will allow more patients to be seen and within target timescales and offer an alternative medium for therapy for patients who may have barriers to accessing treatment (e.g. location / time constraints / physical difficulties).
First user type: Patient
Enter more details about this user type: I need to be able to access therapy outside of normal office hours without having to travel to an appointment so that i can have therapy without it interrupting my working live and/or childcare arrangements. As a patient, I would like to access therapy but i am unable to attend face to face appointments in the day, therefore a solution where i can receive my therapy remotely would be ideal.

2. Assessment Criteria
About assessment criteria: test
Select your pricing model: Fixed price
Additional assessment methods: Presentation
Additional assessment methods: Reference
Additional assessment methods: Interview
Describe the question and answer session: A Microsoft Teams link will be provided for a date to be announced, but likely to be early February. The session will involve a short presentation which should support your written application. More information will follow to companies shortlisted.
Create your scoring criteria: 3
How many suppliers to evaluate: 3
Technical competence: 60
Cultural fit: 5
Social value: 10
Price: 25
Essential skills and experience: 70
Nice-to-have skills and experience (optional): 10
Technical questions: 20
Describe the essential skill or experience:: Be able to supply Cognitive Behavioural Therapy that is adherent to NICE and Roth & Pilling (2007) guidelines
Enter a weighting for this skill or experience in whole numbers, for example 30: 10
Describe the essential skill or experience:: Provide BABCP accredited practitioners to deliver the CBT
Enter a weighting for this skill or experience in whole numbers, for example 30: 10
Describe the essential skill or experience:: Be able to provide appointments for patients in the early mornings (from 6am) and evenings (up to 10pm) during week days and weekends.
Enter a weighting for this skill or experience in whole numbers, for example 30: 10
Describe the essential skill or experience:: Be able to provide evidence of fully secure data storage (ISO27001) and data portability mechanisms with full adherence to Data Protection Act 2018
Enter a weighting for this skill or experience in whole numbers, for example 30: 10
Describe the essential skill or experience:: Be willing and able to fully adhere to the mandatory data collection required of national IAPT services and a commitment to good data quality
Enter a weighting for this skill or experience in whole numbers, for example 30: 10
Describe the essential skill or experience:: Ensure that therapists providing the interventions have appropriate clinical supervision in place to ensure governance and quality standards are adhered to, in line with BABCP guidance
Enter a weighting for this skill or experience in whole numbers, for example 30: 10
Describe the essential skill or experience:: Provide regular data on key performance indicators including waiting times and recovery rates for patients
Enter a weighting for this skill or experience in whole numbers, for example 30: 5
Describe the essential skill or experience:: Ensure that data collected by the supplier can be securely transferred to the buyer's patient management system (IAPTus) in a timely manner
Enter a weighting for this skill or experience in whole numbers, for example 30: 5
Describe the essential skill or experience:: Have registered with NHS Digital and adherent with DSP toolkit, evidence that the provider is "Standards Met" or at least "working towards standards met" with a commitment to be "Standards Met " within 6 months of contract award.
Enter a weighting for this skill or experience in whole numbers, for example 30: 10
Describe the essential skill or experience:: Have access to NHS Mail or a commitment to obtain access before the contract start date
Enter a weighting for this skill or experience in whole numbers, for example 30: 5
Describe the essential skill or experience:: Therapy to be delivered by means of live typed conversation
Enter a weighting for this skill or experience in whole numbers, for example 30: 5
Describe the essential skill or experience:: Required to be registered with the Information Commissioners Office (ICO) provide evidence of their registration
Enter a weighting for this skill or experience in whole numbers, for example 30: 10
Describe the nice-to-have skill or experience:: Offer appointments 24 hours per day
Enter a weighting for this skill or experience in whole numbers, for example 30: 14
Describe the nice-to-have skill or experience:: Offer a wider range of therapy interventions beyond CBT (e.g. IPT / DIT / CfD / EMDR)
Enter a weighting for this skill or experience in whole numbers, for example 30: 14
Describe the nice-to-have skill or experience:: Have Long Term Health Condition Top Up trained therapists offering an adaptive treatment model to suit the extra needs of this group.
Enter a weighting for this skill or experience in whole numbers, for example 30: 12
Describe the nice-to-have skill or experience:: A proposal of how the supplier will work with the IAPT service for patients that are also receiving support by the IAPT employment service.
Enter a weighting for this skill or experience in whole numbers, for example 30: 14
Describe the nice-to-have skill or experience:: Evidence of a Data Protection Officer (name, details)
Enter a weighting for this skill or experience in whole numbers, for example 30: 14
Describe the nice-to-have skill or experience:: Data storage in the UK
Enter a weighting for this skill or experience in whole numbers, for example 30: 12
Describe the nice-to-have skill or experience:: Evidence of User Guidance documents
Enter a weighting for this skill or experience in whole numbers, for example 30: 10
Describe the nice-to-have skill or experience:: An understanding of the future strategic direction of your company
Enter a weighting for this skill or experience in whole numbers, for example 30: 10
Explain the technical question:: Evidence of appropriate qualifications/training, skills and supervision of the clinical staff offering the interventions
Enter a weighting for this technical question in whole numbers, for example 30: 10
Explain the technical question:: The solution will need to be simple to access and use by patients
Enter a weighting for this technical question in whole numbers, for example 30: 8
Explain the technical question:: Evidence of full adherence to the Data Protection Act 2018 and GDPR regulations in terms of data storage and data portability
Enter a weighting for this technical question in whole numbers, for example 30: 8
Explain the technical question:: The digital platform needs to be fully functional before the contract start date, and in use for the entire period.
Enter a weighting for this technical question in whole numbers, for example 30: 8
Explain the technical question:: Assurance that the digital platform is managed and maintained effectively with clear protocols in place for disruption.
Enter a weighting for this technical question in whole numbers, for example 30: 8
Explain the technical question:: An understanding of suppliers role as Data Processor/Data Controller
Enter a weighting for this technical question in whole numbers, for example 30: 8
Explain the technical question:: Documents to show data flow from start to end of the service offered
Enter a weighting for this technical question in whole numbers, for example 30: 10
Explain the technical question:: Ability to access the digital solution from various different devices/browsers (if applicable)
Enter a weighting for this technical question in whole numbers, for example 30: 10
Explain the technical question:: Evidence of communication plan between supplier and buyer with regard to seamless patient care and risk management
Enter a weighting for this technical question in whole numbers, for example 30: 10
Explain the technical question:: Evidence of experience of, and a commitment to, achieving the national waiting time and recovery rate targets for IAPT services nationally
Enter a weighting for this technical question in whole numbers, for example 30: 10
Explain the technical question:: Ability and commitment to treat the number of patients quoted in the bid
Enter a weighting for this technical question in whole numbers, for example 30: 10
Your question: Be able to work with clients with low technical expertise
Enter a weighting for this question: 16
Your question: Be responsive to data trends and responsive to issues, and proactive in identifying problems and solutions.
Enter a weighting for this question: 20
Your question: Be open around communication issues
Enter a weighting for this question: 16
Your question: Be safe in their approach to managing risk including good communication with the service
Enter a weighting for this question: 16
Your question: Evidence of good internal supervision standards.
Enter a weighting for this question: 16
Your question: Provide a patient focused service
Enter a weighting for this question: 16
Explain the social value question: How will you consider equality and diversity in the provision and operation of services? For example, this could include ensuring the workforce is representative of the communities served as part of this contract
Enter a weighting for this question: 30
Explain the social value question: Have you set any specific environmental objectives to improve environmental performance during the duration of the contract? If so, what are they and how will environmental objectives be managed and verified?
Enter a weighting for this question: 40
Explain the social value question: What training opportunities will you offer and to whom? For example, entry-level employment, engaging the unemployed, specific priority target groups, existing workforce.
Enter a weighting for this question: 30

3. Timeline
Publication of stage 1: January 20, 2023, 12:00 AM
Clarification period closes: January 26, 2023, 4:00 PM
Deadline for suppliers to submit their stage 1 responses: February 3, 2023, 4:00 PM

Clarification questions and responses

There are no questions and clarifications relating to this opportunity.

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