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Procurement details: Knowledge Based Verification Questions for Gov.UK One Login & DWP

26

Applications submitted

£901232

Indicative Budget

Outside scope

Off-payroll status

28 February 2023

Application Closing Date

1. Context and requirements

Work done so far: These requirements have been derived from the overarching business needs (from both the DWP and GDS) as well as the outcomes from the Discovery and Alpha stage work that has preceded this request.
Which phase the project is in: Beta
Existing team: DWP operates in a multi-disciplinary environment for digital solutions. Teams consist of various digital agile roles with a combination of permanent and external supplier resources. The preferred supplier will be expected to collaborate with DWP prior to each individual Statement of Work.
Address where the work will be done: The DWP team is based in Sheffield.
Working arrangements: The project team can work hybrid but will be expected to travel to Sheffield as and when required.
Provide more information about your security requirements: Baseline Personnel Security Standard (BPSS)
Provide more information about your security requirements (optional)
Latest start date: 2023-05-09
Enter the expected contract length: 6 months
Extension period: 3 months
Are you prepared to show your budget details?: Yes
Indicative maximum: 901232
Indicative minimum
Provide further information: £901,232 (excluding VAT) has been governed for this work, but the contract will have the ability to award up to £1,081,478 (subject to further governance).
Confirm if you require a contracted out service or supply of resource: Contracted out service: the off-payroll rules do not apply
Summary of work: The Government Digital Service (GDS) is seeking to work with other government departments to strengthen the availability of different options / challenges they can present customers to enable them to pass online identity checks. GDS want to consume Knowledge Based Verification (KBV) questions from the DWP, and this opportunity will deliver on behalf of DWP into GOV.UK Login.
Where the supplied staff will work: No specific location (for example they can work remotely)
Why the work is being done: This work has been informed by the Department for Work & Pensions (DWP) and the GDS programme ‘Gov.UK One Login’ who are working together to build a common identity solution for citizens to prove who they are online and enable them to access Government digital services. Broadly this work encompasses the completion of analysis, design, and development to enable the existing KBV service to be exposed via a common, production interface to both the internal Dynamic Trust Hub and the external GOV.UK One Login Identity Verification platforms. Core capabilities for the proposed contract include, but are not limited to: ● user experience and design ● performance analysis and data ● service delivery ● software development ● user research
The business problem you need to solve: Strengthen the availability of different options / challenges GDS can present customers as a part of the online journey by allowing customers to answer DWP specific KBV questions.
First user type: Citizen
Enter more details about this user type: As a citizen I need to answer KBV questions when registering for GOV.UK One Login, so that I can access the government services I need.

2. Assessment Criteria
About assessment criteria: test
Select your pricing model: Fixed price
Additional assessment methods: Presentation
Describe the question and answer session: We will be holding a Q&A session to answer all clarification questions on 14/02/2023 at 10:00. This will be hosted via MS Teams. If you wish to join this Q&A session, please email: cd.digitalchannels@dwp.gov.uk
Create your scoring criteria: 3
How many suppliers to evaluate: 5
Technical competence: 60
Cultural fit: 10
Social value: 10
Price: 20
Essential skills and experience: 5
Nice-to-have skills and experience (optional): 0
Technical questions: 95
Describe the essential skill or experience:: Provide an example within the last 3-5 years to illustrate your process for understanding client-requirements and deploying multi-disciplinary team(s) into established teams for a digital project within 10-15 working days of engagement.
Enter a weighting for this skill or experience in whole numbers, for example 30: 20
Describe the essential skill or experience:: Provide an example within the last 3-5 years when you had to deploy multiple teams to different projects & locations in the UK. How many teams did you field concurrently and demonstrate how you managed on-boarding and added value?
Enter a weighting for this skill or experience in whole numbers, for example 30: 20
Describe the essential skill or experience:: Provide an example within the last 3-5 years of how you have successfully embedded multi-disciplinary teams (full or partial), with the right cultural fit, into established project teams to deliver outcomes within a constrained timeframe.
Enter a weighting for this skill or experience in whole numbers, for example 30: 20
Describe the essential skill or experience:: Provide an example withing the last 3-5 years of user centred design, developed with comprehensive citizen/agent user research to understand user needs.
Enter a weighting for this skill or experience in whole numbers, for example 30: 20
Describe the essential skill or experience:: Provide an example in the last 3-5 years of how one of your teams developed work requiring data & process to be handled with elevated security measures. How did you ensure delivery against organisational data security standards?
Enter a weighting for this skill or experience in whole numbers, for example 30: 20
Describe the nice-to-have skill or experience:: Demonstrate the ability to provide suitable resource within 10 days of a Statement of Work being issued, and that resources have up-to-date, suitable, security clearance. Please confirm what proportion of your DDaT staff are security cleared?
Enter a weighting for this skill or experience in whole numbers, for example 30: 40
Describe the nice-to-have skill or experience:: Provide an example where one of your teams have developed a piece of work that has successfully passed GDS Service assessment or equivalent. How did you ensure delivery against organisational standards?
Enter a weighting for this skill or experience in whole numbers, for example 30: 30
Describe the nice-to-have skill or experience:: How have you managed the wellbeing of deployed resources and ensured they are aligned with the culture and practices of the delivery team.
Enter a weighting for this skill or experience in whole numbers, for example 30: 30
Explain the technical question:: Recruitment: Demonstrate how you plan to recruit the team for the purpose of the requirement.
Enter a weighting for this technical question in whole numbers, for example 30: 12
Explain the technical question:: Your Team: Describe the proposed team with associated bios. The supplied resource should have 3-5 years of experience.
Enter a weighting for this technical question in whole numbers, for example 30: 12
Explain the technical question:: Knowledge Transfer: Demonstrate your ability to collaborate, teach and learn and support knowledge transfer.
Enter a weighting for this technical question in whole numbers, for example 30: 12
Explain the technical question:: Understanding User and Business Needs: Demonstrate your ability to understand and respond to user and business needs when solving problems and identify where value can be added to overall user experience.
Enter a weighting for this technical question in whole numbers, for example 30: 10
Explain the technical question:: Meeting the Technical Competence: Demonstrate your ability to understand and meet the required technical competence by outlining a technical design based on the information provided within the requirements document.
Enter a weighting for this technical question in whole numbers, for example 30: 22
Explain the technical question:: Planning and Forecasting: Using the materials provided and your knowledge of the software delivery lifecycle please breakdown milestones 03-04 into achievable planning milestones to track the progress of the Beta development.
Enter a weighting for this technical question in whole numbers, for example 30: 22
Explain the technical question:: Risks and Resilience Plans: Demonstrate how you propose to identify risks and resilience plans.
Enter a weighting for this technical question in whole numbers, for example 30: 10
Your question: Diversity- Seeks to establish that suppliers have a diverse and inclusive recruitment process to ensure teams are able to reflect the diverse nature of the civil service and our customers Suppliers must outline their approach to diversity and inclusion of under-represented groups, with a particular focus on recruitment of staff.
Enter a weighting for this question: 50
Your question: Teamworking: Seeks to establish that suppliers are capable of working as part of a wider programme with colleagues from DWP and GDS. Suppliers must describe how they would approach working in a wider programme with DWP colleagues and GDS.
Enter a weighting for this question: 50
Explain the social value question: Health and Wellbeing: Seek to determine suppliers' commitment to improving health and wellbeing Describe the commitment your organisation will make to ensure that opportunities under the contract deliver the following Policy Outcome ‘Improve Health and Wellbeing’ and Award Criteria: · Demonstrate action to support health and wellbeing, including physical and mental health, in the contract workforce. · Influence staff, suppliers, customers and communities through the delivery of the contract to support health and wellbeing, including physical and mental health.
Enter a weighting for this question: 100

3. Timeline
Publication of stage 1: January 30, 2023, 12:00 AM
Clarification period closes: February 17, 2023, 12:00 PM
Deadline for suppliers to submit their stage 1 responses: February 24, 2023, 12:00 PM

Clarification questions and responses

There are 5 questions and clarifications relating to this opportunity.

1. Can you define what is meant by elevated data security standards? Is it a particular level that is required to have operated with?

DWP security measures are typically higher than private sector, e.g. requiring Cyber Essentials Plus. BPSS is the minimum level of security clearance required.

Last Updated: 20 February 2023, 17:22

2. Can you please clarify what is required in a good response to the 2nd Essential Skill? For example, do you expect a response which evidences an engagement with a single client over multiple teams and multiple locations, or do you expect examples of multiple teams engaged with multiple clients across multiple locations? Is there a specific reason why you have limited this to UK locations only? This project feels like a single team engagement, albeit engaged with both GDS and DWP concurrently, so I wonder how this skill is eve relevant to the project going forward?

An example of engagement with a single client over multiple teams and multiple locations is fine. No reason for UK only, but primarily DWP only works with UK based teams but there’s a dependency on whether DWP data is shared and the sensitivity of that data. It helps us get an idea of how you manage delivery across multiple teams simultaneously. It helps us understand how you best scale.

Last Updated: 20 February 2023, 17:20

3. Please may I confirm if the contract duration is 3 months or 6 months?

The expected contract length is 6 months, with an optional extension of up to 3 months.

Last Updated: 20 February 2023, 17:18

4. Regarding supplier responses to Essential Skills & Experience plus Nice to Have questions, do the authority require individual word document files for each answer or can all answers be contained in one single word document?

All answers can be contained in one single word document.

Last Updated: 20 February 2023, 17:08

5. Could you please inform us what level of security clearance is required? Our proposed team would be a distributed team with UK-located consultants and nearshore team members (Hungary, Lithuania or Romania). Is it acceptable for you, and what level of security clearance is required for the nearshore team members

BPSS security clearance is required. Nearshore team members wouldn’t be acceptable as part of the distributed team. The Advert states they would be required to travel into the office when required and DWP will not pay expenses for nearshore team members.

Last Updated: 20 February 2023, 17:06

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