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Procurement details: DWP Mobile Services - Mobile Device Management Evaluation

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• Which phase the project is in:

  Not applicable

• Existing team:

  You will be working as part of an internal multidisciplinary Mobility product team and will have access to team members, leadership, users, current and future suppliers for demand fulfilment and mobile networks. You will be expected to work closely with Product Architect, Product Manager, Delivery Manager, Product Tech Lead, MDM expert engineer, Service Manager, service desk colleagues and product BA.

• Address where the work will be done:

  Manchester HUB 2 St Peter’s Square | Manchester - M2 3AA DWP Peel Park, Brunel Way, Blackpool - FY4 5ES

• Working arrangements:

  Working arrangements will be a blend of remote working and working from the Manchester or Blackpool HUB site, you will spend roughly 40% of your time onsite and 60% at home.

• Provide more information about your security requirements:

  Baseline Personnel Security Standard (BPSS)

• Latest start date:

  2024-06-04

• Enter the expected contract length:

  2 months

• Extension period:

  1 month

• Are you prepared to show your budget details?:

  Yes

• Indicative maximum:

  65000

• Provide further information:

  We expect a Business Analyst and Infrastructure Engineer to work on this project for a duration of 8-10 weeks.

• Confirm if you require a contracted out service or supply of resource:

  Supply of resource: the off-payroll rules may apply

• Summary of work:

  You will be working as part of an internal multidisciplinary Mobility product team to support the evaluation and procurement of strategic MDM solution for DWP. You will help to extract and document DWP requirements, evaluation criteria, assist with evaluation of potential candidates and make recommendation while working in collaboration with DWP Mobile Services team and leadership. You will bring to team your technical expertise, practical experience and knowledge to produce insights that focuses on improving the user experience, enhance security and provide value for money for the product.

• Where the supplied staff will work:

  North West England

• Why the work is being done:

  The mobile services product is responsible for over 20,000 mobile devices accross the whole of the DWP. We are responsible for the mangement, security, infratructure and applications for this product along with the service management for all aspects of the service. Mobile Services provide devices for users who are on the move often and need to work while on move. We continualy strive to make the best possbile product for our users and improve the user experience. Mobile device management is a critical tool that helps team provide DWP services to its users. It allows users to manage and control the devices, ensure compliance and security, provide access to DWP infromation, deploy applications and support users. DWP Mobile Service must remain user focused, and due to the nature of mobile, service must move with the advances in technology and the expectations of its users. To provide the best value for money, product team is starting project to evaluate its mobile device management tool from strategic perspective which aims to make use of latest techological advancements, improve the user experience, enhance self service, provide value for money and reduce full time resources required to support the services. All of this needs to be done ensuring DWP security requirements are met and user impact is minimum.

• The business problem you need to solve:

  We are looking for a team of Business Analyst and MDM expert Infrastructure Engineer to work with current multi-disciplinary team to help with the following - 1. Assess the current service state and how MDM is integrated in it and impact of changing current tool 2. Extract and document detailed business and functional requirements for MDM that builds and improves on the current service, while catering for future roadmap and strategic direction. 3. Evaluate the potential MDM options against the requirements, technology advancements and business controls it provide, user experience, fitment with DWP technology, integration capabilities, future proofing, licensing options and value for money. Identify and document pros and cons for each of those options. 4. Conduct proof of concepts to validate the evaulation, understand any technical and implementation challenges, assess the migration impact, help with draft design and document the findings. 5. Prepare business case for future state, identify the changes, their impact and feasibility and plan to reach that future state. Agree that with Product Owner and sponsor. 6. Support and upskill the current team members

• First user type:

  DWP Mobile device users

• First user type:

  DWP Mobile services team

• First user type:

  DWP Specialist devices team

• First user type:

  DWP first and second line support staff

• First user type:

  DWP suppliers supporting the delivery of service

• Enter more details about this user type:

  DWP Mobile device users

• Enter more details about this user type:

  DWP Mobile services team

• Enter more details about this user type:

  DWP Specialist devices team

• Enter more details about this user type:

  DWP first and second line support staff

• Enter more details about this user type:

  DWP suppliers supporting the delivery of service

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• Select your pricing model:

  Capped time and materials

• Additional assessment methods:

  Interview

• Create your scoring criteria:

  3

• How many suppliers to evaluate:

  3

• Technical competence:

  60

• Cultural fit:

  20

• Social value:

  0

• Price:

  20

• Essential skills and experience:

  10

• Nice-to-have skills and experience (optional):

  5

• Technical questions:

  85

• Describe the essential skill or experience:

  For the Business Analyst: - Experience of leading business analysis activities within complex projects/environments.

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  10

• Describe the essential skill or experience:

  For the Business Analyst - Experience in gathering and documenting business and functional requirements for an Infrastructure or IT tool implementation

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  10

• Describe the essential skill or experience:

  For the Business Analyst: - Experience of creating well prepared business case

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  10

• Describe the essential skill or experience:

  For the Business Analyst: - Experience in data analysis and generating insights

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  10

• Describe the essential skill or experience:

  For the Business Analyst: - Strong communication skills

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  10

• Describe the essential skill or experience:

  For Infrastructure Engineer - Experience of implementing infrastructure services and solutions in an enterprise environment

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  13

• Describe the essential skill or experience:

  For Infrastructure Engineer: - Experience of designing and implementing mobile device management in a large and complex IT environment

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  13

• Describe the essential skill or experience:

  For Infrastructure Engineer: - Experience of operational management and support of mobile device estate in an enterprise environment

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  12

• Describe the essential skill or experience:

  For Infrastructure Engineer: - Good understanding of cloud, networking, information security, SaaS and application deployment

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  12

• Describe the nice-to-have skill or experience:

  For Business Analyst: - Experience in an employee/colleague facing Service

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  13

• Describe the nice-to-have skill or experience:

  For Business Analyst : - Able to present recommendations and findings to senior leadership

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  13

• Describe the nice-to-have skill or experience:

  For Business Analyst: - Experience of evaluating proof of concepts

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  12

• Describe the nice-to-have skill or experience:

  For Business Analyst: - Experience of evaluation of competing products in a Government department

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  12

• Describe the nice-to-have skill or experience:

  For Infrastructure Engineer - - Experience in designing and implementing Workspace One

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  17

• Describe the nice-to-have skill or experience:

  For Infrastructure Engineer: - Experience in designing and implementing InTune

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  17

• Describe the nice-to-have skill or experience:

  For Infrastructure Engineer: - Experience in using mobile device management to manage iOS and Android devices

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  16

• Explain the technical question:

  For Business Analyst: - Experience of gathering and documenting requirements

• Enter a weighting for this technical question in whole numbers, for example 30:

  17

• Explain the technical question:

  For Business Analyst: - Knowledge and experience of using requirement gathering tools

• Enter a weighting for this technical question in whole numbers, for example 30:

  17

• Explain the technical question:

  For Business Analyst: - Business analysis skills

• Enter a weighting for this technical question in whole numbers, for example 30:

  16

• Explain the technical question:

  For Infrastructure Engineer: - Experience of MDM design and implementation

• Enter a weighting for this technical question in whole numbers, for example 30:

  17

• Explain the technical question:

  For Infrastructure Engineer: - Technical knowledge breadth in infrastructure solutions

• Enter a weighting for this technical question in whole numbers, for example 30:

  17

• Explain the technical question:

  For Infrastructure Engineer: - Knowledge and experience of managing mobile devices using MDM

• Enter a weighting for this technical question in whole numbers, for example 30:

  16

• Your question:

  Work collaboratively with team members, other stakeholders, users and suppliers

• Enter a weighting for this question:

  13

• Your question:

  Be transparent and collaborative when making decisions;

• Enter a weighting for this question:

  13

• Your question:

  Have a no-blame culture and encourage people to learn from their mistakes

• Enter a weighting for this question:

  13

• Your question:

  Take responsibility for their work

• Enter a weighting for this question:

  13

• Your question:

  Share knowledge and experience with other team members

• Enter a weighting for this question:

  12

• Your question:

  Challenge the status quo

• Enter a weighting for this question:

  12

• Your question:

  Be comfortable standing up for their discipline

• Enter a weighting for this question:

  12

• Your question:

  Can work with clients with low technical expertise

• Enter a weighting for this question:

  12

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• Publication of stage 1:

  April 24, 2024, 7:44 AM

• Clarification period closes:

  April 24, 2024, 4:00 PM

• Deadline for suppliers to submit their stage 1 responses:

  May 1, 2024, 10:00 AM

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