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Procurement details

Procurement details: Community Accommodation Digital Services

9

Applications submitted

£1200000

Indicative Budget

Outside scope

Off-payroll status

17 March 2023

Application Closing Date

1. Context and requirements

Pre-market engagement: N/A
Work done so far: Both services have been designed and developed from discovery into Private Beta by two separate managed service teams provided by the incumbent supplier. Additional information on work to date will be provided to those short-listed for stage 2.
Which phase the project is in: Beta
Existing team: "There are currently two separate contracts so the incumbent supplier have a multidisciplinary team working on the CAS1 service and on the CAS3 service. Both teams include the following roles: Product Manager Delivery Manager User Researcher Interaction Designer Content Designer Technical Lead Technical Architect Senior Developer Developer Note the new contract is for both services, therefore the team will need to be sufficiently resourced to cover CAS1 and CAS3."
Address where the work will be done: Working remotely although occasional travel may be required to either: MoJ Digital Studio, 32 Scotland Street, Sheffield, S3 7BS MoJ, 102 Petty France, London, SW1H 9A
Working arrangements: The majority of work can be completed remotely i.e. homeworking. However there may be a requirement to work with MoJ Digital or business stakeholders who are predominantly based in London and Sheffield or to visit users at HMPPS locations.
Provide more information about your security requirements: Baseline Personnel Security Standard (BPSS)
Provide more information about your security requirements: Security Check (SC)
Latest start date: 2023-05-15
Enter the expected contract length: 7 months
Extension period: 3 months
Write the term or acronym: CAS
Explain the term or acronym: Community Accommodation Service, provision of accommodation for individuals leaving custody.
Are you prepared to show your budget details?: Yes
Indicative maximum: 1200000
Indicative minimum
Confirm if you require a contracted out service or supply of resource: Contracted out service: the off-payroll rules do not apply
Summary of work: MoJ is seeking a managed service provider to complete the rollout of the digital services for Community Accommodation Service Tier 1 (CAS1 - Approved Premises) and Tier 3 (CAS3 - Temporary Accommodation) and to transition the services to an in-house team.
Where the supplied staff will work: London
Where the supplied staff will work: No specific location (for example they can work remotely)
Who the organisation using the products or services is: HMMPS -MoJ
Why the work is being done: "Accommodation is an enduring issue that impacts on re-offending and public protection. HMPPS has a Community Accommodation Service (CAS) to meet the specific accommodation needs of individuals. This covers three types of accommodation: Tier 1 - Approved Premises provision for high risk ex-offenders with a public protection focus and intensive partnership working. Tier 2 - formerly known as Bail Accommodation and Support Services. This is for low and medium risk offenders predominantly released from custody on Home Detention Curfew (HDC) but can also include those released on bail. Tier 3 - is temporary accommodation for those at risk of being homeless on release from prison or moving on from tier 1 and tier 2 accommodation. Two separate managed service teams have designed and developed digital services for CAS1 and CAS3 which includes: applying for accommodation; placing an individual into accommodation; and managing the availability of bedspaces. At the time of contract award, both services will be in Private Beta in two probation regions. A rollout schedule will have been agreed to rollout the services to remaining probation regions by the end of October 2023 and then to complete transition (knowledge sharing and handover) to an in-house MoJ digital team by December 2023. "
The business problem you need to solve: The digital services for CAS1 and CAS3 have been designed and developed separately, reflecting the operational differences in how the tiers operate. However the services share a common ‘back-end’ providing a consistent technical approach. The services have been built in line with MOJ’s technology standards: front-end server-side applications in Typescript/Node.js using the GOV.UK Design System back-end services in kotlin/java (integrated with authority systems via existing internal APIs) Use of AWS service i.e RDS (postgres), S3 and SQS Github to store and manage our code and CircleCI to build our software Kubernetes and Docker to schedule and run our services hosted in MoJ Cloud platform (built on AWS). The incumbent supplier's current contracts end at the beginning of June 2023, and the MoJ is unable to recruit an in-house team by this date, therefore a further contract is being offered. We require a managed service team to support and continuously improve both services in Private Beta, and complete rollout of a Public Beta to all probation regions by the end of October 2023 The managed service team is then required to share knowledge of the services and handover to an in-house team from December 2023."
First user type: For both services, Probation Practitioners make referrals.
Enter more details about this user type: For CAS1, Central Referral Unit and Approved Premises Managers assess referrals and manage bookings and occupancy. For CAS3, Homelessness Prevention Teams assess referrals and manage bookings and occupancy.

2. Assessment Criteria
Select your pricing model: Capped time and materials
Additional assessment methods: Presentation
Create your scoring criteria: 3
How many suppliers to evaluate: 3
Technical competence: 60
Cultural fit: 10
Social value: 10
Price: 20
Essential skills and experience: 30
Nice-to-have skills and experience (optional): 10
Technical questions: 60
Describe the essential skill or experience:: Proven track record (at least 3 years) of delivering complex digital services that meet user needs and adhere to the Digital Service Standard with particular focus on private to public beta development.
Enter a weighting for this skill or experience in whole numbers, for example 30: 25
Describe the essential skill or experience:: Experience of successfully taking ownership for a product where the design and development was commenced by a different team, and how you ensured delivery to time, quality and budget.
Enter a weighting for this skill or experience in whole numbers, for example 30: 25
Describe the essential skill or experience:: Demonstrate an ability to communicate with a range of stakeholders, managing expectations and conflicting views, recognising where the approach needs to be adapted.
Enter a weighting for this skill or experience in whole numbers, for example 30: 25
Describe the essential skill or experience:: Evidence of successful knowledge sharing and handover to an in-house team, to ensure continuity of support and development of a live service.
Enter a weighting for this skill or experience in whole numbers, for example 30: 25
Describe the nice-to-have skill or experience:: Experience of delivering digital services for Probation Service staff.
Enter a weighting for this skill or experience in whole numbers, for example 30: 50
Describe the nice-to-have skill or experience:: Knowledge and experience in delivering to MoJ technical and security standards.
Enter a weighting for this skill or experience in whole numbers, for example 30: 50
Explain the technical question:: Explain the approach you would take to complete the rollout of the digital services and transfer knowledge to an in-house team, referencing your previous experience and how this adds value.
Enter a weighting for this technical question in whole numbers, for example 30: 25
Explain the technical question:: Provide a proposed team structure for your approach including skills, experience, responsibilities and relevance of individuals.
Enter a weighting for this technical question in whole numbers, for example 30: 25
Explain the technical question:: Provide examples of how you have identified and taken ownership of risks, issues, and dependencies and how you have managed their mitigation and resolution.
Enter a weighting for this technical question in whole numbers, for example 30: 25
Explain the technical question:: Explain how you’ll ensure collaboration at all levels of the project between users, stakeholders, digital in-house and managed service teams. Give examples of where you have successfully applied this approach.
Enter a weighting for this technical question in whole numbers, for example 30: 25
Your question: Demonstrate an open and collaborative approach to making decisions and providing honest feedback with clients and taking responsibility for the quality of their work.
Enter a weighting for this question: 50
Your question: Demonstrate experience of championing knowledge sharing within and outside of the team.
Enter a weighting for this question: 50
Explain the social value question: Evidence how your organisation encourages new entrees to the digital professions and up-skills, develops its workforce.
Enter a weighting for this question: 50
Explain the social value question: Evidence how your organisation encourages diverse representation in its workforce.
Enter a weighting for this question: 50

3. Timeline
Publication of stage 1: March 8, 2023, 12:00 AM
Clarification period closes: March 14, 2023, 4:00 PM
Deadline for suppliers to submit their stage 1 responses: March 17, 2023, 4:00 PM

Clarification questions and responses

There are no questions and clarifications relating to this opportunity.

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