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Procurement details: RM1043.8-1-British Transport Police Authority Intranet Replacement

16

Applications submitted

£

Indicative Budget

Outside scope

Off-payroll status

16 May 2023

Application Closing Date

1. Context and requirements

About adding context and requirements: test
Pre-market engagement: We have spoken to various mobile-first and/or app intranet vendors previously and have viewed demonstrations of several products.
Work done so far: We have already completed one tender process which was ultimately unsuccessful due to updated specification needs. We have looked at similar organisations’ intranet solutions and internal communication best practice, and through this have ascertained what the best way forward will be to meet the requirements of our organisation.
Which phase the project is in: Discovery
Existing team: Project Managers (Internal Communications and Technology) Senior Channels Manager Head of Internal Communications Head of Application Services or nominated appropriate technology colleague
Address where the work will be done: Remotely with on-site working, if necessary, in London.
Working arrangements: The team will primarily work via Microsoft Teams. If it is felt face to face engagement would produce better results, this will likely take place in London, although as we are a national force, we would be open to considering other locations if essential. Reasonable expenses for on-site working (if required) will be reviewed and agreed by BTP prior to any on-site working commencing.
Provide more information about your security requirements: Developed Vetting (DV)
Provide more information about your security requirements (optional): Developed Vetting (DV) clearance must be held prior to the contract award date - evidence of validity is required Security Clearance will be required at level NPPV 2 Full. If this is not already in place, this may delay the process.
Latest start date: 2023-08-21
Enter the expected contract length: 2 years
Extension period: 6 months
Special terms and conditions: DOS 6 Framework Call-Off Terms No element of the work undertaken will be sub-contracted out to a third-party unless this is clearly stated and agreed within the proposal provided or subsequently agreed with BTP.
Special terms and conditions: Contract start date August 2023 – with expectation of launch early Q4 2023
Special terms and conditions: Payment Terms 1. Sign off for the agreed design and build timeline - Payment 1 (40% of cost excluding license fees) 2. Implementation and go live – Payment 2 (50%) 3. Retention payment on satisfactory completion of the entirety of the project – Payment Four (10%) 4. Licencing payments – paid a year in advance of the go live - Payment Five (full licensing)
Special terms and conditions: Stage 1 - Pass/Fail questions. The pass/fail questions included within the essential skills and experience are to ensure suppliers can support these options. A ‘fail’ score received for any of the listed criteria marked as Pass/Fail, will result in exclusion from the competition.
Special terms and conditions: For Stage 1, withstanding the company name and contact detail on the submission, suppliers are to remove any references to the company name or employee references within their responses to the set criteria questions. This will provide anonymity for evaluation purposes.
Special terms and conditions: Please note that both Stage 1 and 2 scored criteria will require a minimum score of 2. A score of 1 or 0 will result in exclusion from the competition.
Special terms and conditions: Within the attached documents is a questionnaire provided by our Information Security team. This questionnaire will not be scored but must be completed in full before any contract award. Completing it at Stage 2 will significantly speed up the contract start date.
Are you prepared to show your budget details?: No
Indicative maximum
Indicative minimum
Confirm if you require a contracted out service or supply of resource: Contracted out service: the off-payroll rules do not apply
Summary of work: British Transport Replacement Intranet - The Design, Delivery, implementation, hosting and licencing of the current outdated and unsupported intranet for British Transport Police. We are looking for a solution that must be mobile-first and provide best practice that has user experience at its heart, requires minimal training to use, and is intuitive to use for employees on the go.
Where the supplied staff will work: London
Where the supplied staff will work: No specific location (for example they can work remotely)
Why the work is being done: British Transport Police’s current employee intranet no longer meets the needs of the organisation and doesn’t have the basic functionality our people need nor is it in line with our device and digital strategy. It has been built up over many years and lacks clarity of purpose; content is difficult to find and, importantly, our frontline colleagues cannot access it from their mobile devices (the only personal device issued to officers). This makes it hard for our (circa) 5,200 employees to perform necessary tasks; receive and access information they need to do their jobs in a timely (and often time critical) manner. To further build two-way communication, seamless mobile accessibility, and a reliable trusted source of information for all British Transport Police colleagues, we require a single place that unifies multiple communications channels. In the age of ‘scrolling’, attention spans have decreased - users expect two-way communication and interactivity as standard. With this in mind, we need to change our approach and have an intranet that our people can access wherever they are, at any time, as a frontline blue light organisation that is ‘always on’.
The business problem you need to solve: The full functionality of our current intranet is only accessible on desktop, with a rudimentary front page available via mobile devices as of March 2022. Our officers are given personal issue mobile devices, but have to share laptop PCs in stations, which means that information cannot be readily and easily accessed by around 3000 BTP colleagues. An external channels audit found that our employees find the current intranet frustrating to use, search functionality poor, out of date, and not inclusive or tailored to their needs and interests. As a result, the average readership of an Intranet story is 766 views, out of an organisation of 5,200+ people. The current intranet software we use, SharePoint Server 2010, is no longer supported or updated by Microsoft, which leaves us with significant security risks. BTP requires a product which can be used to target specific audiences in ways relevant to them (geographic, employee type, leadership level etc.) rather than having a blanket reach to all employees, where messages become diluted and at times irrelevant for large portions of the Force. The intranet is also cumbersome for the Internal Communications team to manage – no content can be proactively scheduled for day/weeks to come; the volume of workarounds/patches over time has meant that ‘local editors’ cannot amend content, creating a bottleneck of requests for changes; and analytics, where enabled, in SharePoint 2010 are limited to very high level information such as page views.
First user type: As a frontline employee
First user type: As an end user (desktop/laptop user primarily)
First user type: As an editor
First user type: As Internal Communications
Enter more details about this user type: I need a mobile accessible intranet with user experience at its heart so that I can view news, briefings, policies, and important updates for my role on the move when I need it. I want news that is relevant to me to take priority based on my geography, rank/grade and employee type. I require the intranet to access other key operational platforms and to be a place that connects communications channels across the organisation. I need to be able to receive push notifications for essential ‘must read’ content.
Enter more details about this user type: I need to be able to access the intranet through Single Sign On. I need a product that is intuitive where I can get the information I need with minimal effort. I need to be able to alter the news and frontpage to ensure that see the information that’s most relevant to me, my team, department, geography, employee type or leadership level. I need to be able to find information including policies and procedures easily so that I can concentrate on my job rather than spending time searching for documents. Search should be able to immediately find the most pertinent information and present this as a recommended source of information. I must be able to trust that the information is correct and up-to-date. I need to be able to use the intranet in the same way I use my off-duty devices so that I can engage with the content more intuitively. I want to be able to react and comment on the intranet.
Enter more details about this user type: I need to be able to delete and change pages that I have the relevant permissions for, without having to go through the Internal Communications team to facilitate. I need to be able to do this during my work periods, when Internal Communications may not be around to support. I also need reminding to review my content on a regular (at least annual basis) and be able to access a ‘log’ of all changes made to certain pages.
Enter more details about this user type: I need to be able to proactively upload and schedule content for a minimum of a fortnight in advance. I need to be notified when content needs reviewing and any pages that need updating. I need to be able to analyse and confidently report intranet usage including engagement with ‘must read’ content, video watches and click through rates (more detail in technical specification). I need to be able to upload a story in a seamless way, that takes no more than10 minutes. I need to be able to modify the homepage format without support when required. I need to be able to link content from/to different channels to the intranet.

2. Assessment Criteria
About assessment criteria: test
Select your pricing model: Capped time and materials
Additional assessment methods: Presentation
Additional assessment methods: Reference
Additional assessment methods: Case study
Additional assessment methods: Work history
Create your scoring criteria: 3
How many suppliers to evaluate: 5
Technical competence: 65
Cultural fit: 5
Social value: 0
Price: 30
Essential skills and experience: 50
Nice-to-have skills and experience (optional): 5
Technical questions: 45
Describe the essential skill or experience:: The following 5 questions are Pass/Fail and will need to be responded to as either a yes or no. (see additional information) All data must be held within the UK. – Y/N (Pass/Fail scoring) Yes - 4= P, No - 0= F
Enter a weighting for this skill or experience in whole numbers, for example 30: 1
Describe the essential skill or experience:: Confirmation Welsh will be a language option - Confirm Yes or No (Pass/Fail scoring) 4= P, 0= F
Enter a weighting for this skill or experience in whole numbers, for example 30: 1
Describe the essential skill or experience:: The supplier must be able to confirm they have ongoing and up-to-date Pen testing information on their solution . Confirm yes or No (Pass/Fail scoring) 4= P, 0= F
Enter a weighting for this skill or experience in whole numbers, for example 30: 1
Describe the essential skill or experience:: Confirmation you have ISO27000x accreditation, a certificate for National Cyber Security -Cyber Essentials Plus accreditation and align to the 14 Cloud principles. Confirm yes or No (Pass/Fail scoring) 4= P, 0= F
Enter a weighting for this skill or experience in whole numbers, for example 30: 1
Describe the essential skill or experience:: Confirmation the supplier will provide enhanced support immediately after ‘go-live’ until proven stable. Confirm yes or no (Pass/Fail scoring) 4= P, 0= F
Enter a weighting for this skill or experience in whole numbers, for example 30: 1
Describe the essential skill or experience:: Please describe your ability with evidence of previously designing and implementing a mobile/app-led intranet platform with user experience at its heart, which provides the same information on all devices. Mobile accessibility should be superior or equal to a desktop experience.
Enter a weighting for this skill or experience in whole numbers, for example 30: 39
Describe the essential skill or experience:: Evidence of your experience and knowledge in the successful design, development and implementation, of an intranet for a disparate/frontline workforce and the unique demands this entails.
Enter a weighting for this skill or experience in whole numbers, for example 30: 20
Describe the essential skill or experience:: Experience and ability of working in line with the Government service standard.
Enter a weighting for this skill or experience in whole numbers, for example 30: 1
Describe the essential skill or experience:: Experience and evidence of capability to brand the intranet and icon/app – including name, colour and fonts – according to our Brand guidelines. (attached document)
Enter a weighting for this skill or experience in whole numbers, for example 30: 15
Describe the essential skill or experience:: Experience of supporting an organisation cleanse existing intranet content to ensure only correct content is moved to replacement.
Enter a weighting for this skill or experience in whole numbers, for example 30: 10
Describe the essential skill or experience:: Experience and evidence of integration with Microsoft products, in particular Azure AD, SharePoint, Teams, Forms, Yammer and Power Platform (Power Apps, Power Automate and Power BI).
Enter a weighting for this skill or experience in whole numbers, for example 30: 10
Describe the nice-to-have skill or experience:: Provide evidence of having passed a government, local government or NHS digital service assessment.
Enter a weighting for this skill or experience in whole numbers, for example 30: 15
Describe the nice-to-have skill or experience:: Evidence showing the intranet can be used to send targeted emails (long form communications) to update colleagues on essential news when required with no additional cost.
Enter a weighting for this skill or experience in whole numbers, for example 30: 20
Describe the nice-to-have skill or experience:: Provide evidence experience in delivering a ‘extranet’ offering for people who work in or with our organisation who do not have an email address/network logins.
Enter a weighting for this skill or experience in whole numbers, for example 30: 25
Describe the nice-to-have skill or experience:: Please provide examples of how pro-active planning has been done using the platform on a 12 -month period.
Enter a weighting for this skill or experience in whole numbers, for example 30: 40
Explain the technical question:: Please describe in detail your proposal for designing and developing mobile-led product that will provides a like-for-like experience across all platforms – laptops, mobile devices, and desktops.
Enter a weighting for this technical question in whole numbers, for example 30: 20
Explain the technical question:: Please describe how your solution for BTP will have the ability to analyse unique and collective views by hour/day/week/year to identify trends, time spent on pages, click on hyperlinks, views of videos, and which device has been used to access the intranet, preferably in a dashboard format. With the ability to be able to identify who has read/accessed pages or ‘must read’ content by name.
Enter a weighting for this technical question in whole numbers, for example 30: 15
Explain the technical question:: Explain the ability of allowing users to share content on other channels (e.g. Teams, Yammer, email – list not inclusive) at once via links.
Enter a weighting for this technical question in whole numbers, for example 30: 10
Explain the technical question:: Please explain clearly and to what extent the proposed solution meets the following search functionality, including intelligent search, filtering on the search option, advance search, ‘best bet’ and/or recommended content for non-exact matches and Search alerts.
Enter a weighting for this technical question in whole numbers, for example 30: 10
Explain the technical question:: Please provide a detailed Gantt chart or other Project delivery plan with details of but not limited to indicative dates, delivery, including stakeholder engagement with BTP project manager, risks or opportunities, team structure. This should also include details of how you will deliver training to our colleagues if and when required.
Enter a weighting for this technical question in whole numbers, for example 30: 7
Explain the technical question:: You will need to supply to us a customer service centre/point of contact that we can contact for queries about content and or design during UK office hours and with a reasonable out of hours provision, including your disaster recovery policy, and must be backed up in accordance with agreed schedule.
Enter a weighting for this technical question in whole numbers, for example 30: 5
Explain the technical question:: Please describe how our new intranet will be able to schedule and publish content at selected time dates/in future and hide content when it goes out of date.
Enter a weighting for this technical question in whole numbers, for example 30: 5
Explain the technical question:: Please explain in detail how user access rights will be internally managed using RBAC groups within Azure active directory. If active directory is not supported, then please explain with examples how different permission levels are managed and what access they can receive based on user requirements.
Enter a weighting for this technical question in whole numbers, for example 30: 5
Explain the technical question:: Please explain in detail how you comply with the Data Protection Act 2018 (including GDPR) and uphold the eight principles of good practice?
Enter a weighting for this technical question in whole numbers, for example 30: 3
Explain the technical question:: Please describe how and what functionality can be switched off if we do not wish to use all functionality – e.g private chat
Enter a weighting for this technical question in whole numbers, for example 30: 2
Explain the technical question:: Explain clearly how you propose inclusion of version control on articles and documents, that is fully auditable to see history of changes.
Enter a weighting for this technical question in whole numbers, for example 30: 2
Explain the technical question:: Please describe using examples how the Intranet will be able to keep permission-based audit logs securely and how this is managed, and what logs are stored and recorded.
Enter a weighting for this technical question in whole numbers, for example 30: 2
Explain the technical question:: Please demonstrate clearly how the proposed solution will ensure a detailed design of the software architecture and an Entity Relationship Diagram to display data connections within the system.
Enter a weighting for this technical question in whole numbers, for example 30: 2
Explain the technical question:: Please explain how our data will be safely secured and will not be accessible outside of the BTP network infrastructure and only accessed on BTP issued devices.
Enter a weighting for this technical question in whole numbers, for example 30: 2
Explain the technical question:: Please describe with examples how data is encrypted in transit and at rest.
Enter a weighting for this technical question in whole numbers, for example 30: 2
Explain the technical question:: Please detail how data will be administered and secured. They must be single tenancy or definitively separated from other customers data if hosted outside BTP environment
Enter a weighting for this technical question in whole numbers, for example 30: 2
Explain the technical question:: Explain how the proposed solution will support the BTP’s records management strategy including: • a customisable retention period, with historical viewing of data contained within the system, and ability to override, review, and securely delete documentation once reached its retention threshold • options to label any data transferred at an appropriate Government Security Classification or Office 365 label to i.e., ‘Official’
Enter a weighting for this technical question in whole numbers, for example 30: 2
Explain the technical question:: Please detail the proposed enhanced support /package throughout the build and launch period
Enter a weighting for this technical question in whole numbers, for example 30: 2
Explain the technical question:: Demonstrate with details how the new intranet will send push notifications to all devices, specific device groups etc.
Enter a weighting for this technical question in whole numbers, for example 30: 1
Explain the technical question:: Please provide details and outline how much data will be cached on mobile devices.
Enter a weighting for this technical question in whole numbers, for example 30: 1
Your question: Please describe how you will be able to share your detailed knowledge and skills regarding the user-centred design
Enter a weighting for this question: 50
Your question: Demonstrate how you will work with BTP to ensure a best in class product aligned to business outcomes
Enter a weighting for this question: 20
Your question: Describe with examples how you will work transparently, collaboratively and share your approach with the project team
Enter a weighting for this question: 10
Your question: Explain in detail using examples of your experience of successful agile delivery in non-agile environments and bridging the two worlds
Enter a weighting for this question: 20
Explain the social value question
Enter a weighting for this question

3. Timeline
Publication of stage 1: April 26, 2023, 11:02 AM
Clarification period closes: May 10, 2023, 12:00 PM
Deadline for suppliers to submit their stage 1 responses: May 16, 2023, 12:00 PM

Clarification questions and responses

There are 24 questions and clarifications relating to this opportunity.

1. We have been trying to progress the required NPPV 2 Full vetting, but understand that, according to the Police National Vetting Service, only "registrations from organisations that have a contract to provide a service to the police community." are currently being accepted. Are you willing to sponsor our vetting application should our bid be successful, and accommodate the associated lead times into the schedule?

We will provide vetting for the winning supplier if it is not already held, yes, but it will slow the process down.

Last Updated: 9 May 2023, 13:35

2. Hi, In the previous version of this is tender request, the Cyber Essentials Plus was not mandatory if ISO27001 accreditation is held - is this still the same? i.e. it is not mandatory if ISO27001 accreditation is in place. Thanks

Yes, this is the same.

Last Updated: 9 May 2023, 13:31

3. please could you confirm who in the supplier team is required to be security cleared? Will the entire team be required to undergo DV/ NPPV 2 Full clearance?

We would request anyone working on our system is vetted to NPPV 2 abbreviated - this is altered from the original requirements following a review since publication.

Last Updated: 9 May 2023, 13:27

4. please could you confirm who in the supplier team is required to be security cleared? Will the entire team be required to undergo DV/ NPPV 2 Full clearance?

We would request anyone working on our system is vetted to NPPV 2 abbreviated - this is altered from the original requirements following a review since publication.

Last Updated: 9 May 2023, 13:27

5. Could you please clarify if we may use offshore (India/Eastern Europe) in any phase of the project? e.g Design/Build/Deploy/Test/Run... What is the highest level of data classification you will have on the Portal? It looks very much like you want a SAAS solution but many organisations are now utilising Microsoft Teams as a single pain of glass for users. Are you sure that you want an independent SAAS Portal and Application?

SAAS is not one of the essential criteria and has not been requested. As we would be unable to vet anyone outside of the UK and are unable to share data overseas, we would not be able to use any offshore resources.

Last Updated: 9 May 2023, 13:26

6. Please can you clarify if the following question is with regards to the proposed solution or the supplier organisation as a whole - "Confirmation Welsh will be a language option - Confirm Yes or No (Pass/Fail scoring) 4= P, 0= F" Thank you,

This will be for the solution.

Last Updated: 9 May 2023, 13:25

7. In the "Essential Skills and Experience" section, Question 8 seeks information about previous experience working with the Government Service standard. However, off-the-shelf products created by commercial organizations are not necessarily designed to comply with this standard as they tend to have a universal approach that caters to a broad range of services, rather than being tailored to meet the requirements of specific government services. In light of this, we respectfully request that you consider the fairness of this question. Alternatively, would you accept experience in delivering products and services using an agile methodology as a suitable substitute? We would welcome your guidance in this matter.

If you have not worked within the Government Service Standard previously, being able to demonstrate a recognition of what this entails and how this might affect the project will be scored favourably. We understand your concern in the fairness but this is a small part of the score and will not be a pass or fail on whether a supplier will be considered, but will be a small percentage of the final score.

Last Updated: 9 May 2023, 13:25

8. In the "Nice to have skills and experience" section, Question 1 requests evidence of having passed a digital service assessment conducted by a government, local government, or NHS authority. The question suggests that a service assessment is necessary for an offering to be considered. While it may be possible for custom-built or bespoke intranets to undergo such an assessment if they are aligned with a specific service, standalone products cannot currently obtain sponsorship for this purpose. Therefore, we kindly request that you assess the fairness of this question, as it could potentially exclude products that are suitable for your requirements.

This question has been added under "Nice to Have" rather than "Essential" so it will not rule out anyone.

Last Updated: 9 May 2023, 13:24

9. Pls can you clarify - are you requiring or ambivalent to the new intranet being built in Sharepoint? If ambivalent, do you have a set of technologies you have been reviewing?

We are looking for an intranet that fully integrates with Sharepoint but we are open to exploring other technologies as it is not clear how Sharepoint will provide the mobile led and branded experience we are expecting of a new platform.

Last Updated: 9 May 2023, 13:23

10. With regard to the 3rd essential criterion: "The supplier must be able to confirm they have ongoing and up-to-date Pen testing information on their solution" - please could you confirm if you are looking for an off-the-shelf solution? As opposed to custom solutions built with open-source CMS, etc.

We are looking for a solution which is customisable but that has been implemented before. We are not looking for something to be built from the ground up.

Last Updated: 9 May 2023, 13:22

11. Good Afternoon, You reference a expected launch date of Q4 2023. Please can you confirm the dates for this and any initial requirements that need to be available at this time?

We are expecting that we will be able to roll a new intranet out to the Force by the end of March 2024 at the latest. We would expect the product to be ready to launch in its entirety at this time.

Last Updated: 9 May 2023, 13:21

12. Would you be able to provide an indicative budget?

The maximum available budget for the length of the contract will be £324,000 including VAT

Last Updated: 28 April 2023, 11:27

13. A letterheaded document with a table for responding to the Essential and Nice-to-have criteria only, would be acceptable?

Responses should be provided using bid pack Attachment 3 - Responses to Essential and Nice-to-have skills and experience. Tables aligned to questions are included in the attachment.

Last Updated: 27 April 2023, 08:54

14. The 750-word character limit (where applicable), is inclusive of spaces?

This is correct, as per the response guidance in bid pack Attachment 3 - Responses to Essential and Nice-to-have skills and experience.

Last Updated: 27 April 2023, 08:53

15. 1. All that is required at this stage in the process is a response to the Essential and Nice-to-have criteria.

This is correct, as per the guidance in bid pack Attachment 3 - Responses to Essential and Nice-to-have skills and experience, which states 'If you wish to participate in this procurement you must respond to the Essential and Nice-to-have criteria'

Last Updated: 27 April 2023, 08:52

16. Do you require Cyber Essentials Plus or will Cyber Essentials suffice? If Cyber Essentials Plus is a must have requirement, would you accept it being implemented by launch or require it pre contract?

We would like ISO27001 or Cyber Essentials Plus as a requirement to tender, not post tender.

Last Updated: 11 May 2023, 14:12

17. Do you require Cyber Essentials Plus or will Cyber Essentials suffice? If Cyber Essentials Plus is a must have requirement, would you accept it being implemented by launch or require it pre contract?

We would like ISO27001 or Cyber Essentials Plus as a requirement to tender, not post tender.

Last Updated: 11 May 2023, 14:12

18. Is the Welsh translation to be done manually by editors/publishers or are you looking for an automatic solution? E.g Browser translation

We are looking for an automatic solution.

Last Updated: 11 May 2023, 14:09

19. Expected project duration is 2 years, 0 months, 0 days / 0 years, 6 months, 0 days - which one is correct? Or are these separate phases to the project?

These are separate phases. The 6 months is for the build and launch with 2 years for licensing.

Last Updated: 11 May 2023, 14:08

20. Has any user research/stakeholder engagement been conducted to support building the requirements for the intranet, and/or would you want the supplier to conduct this phase of work as part of the project?

We have already completed all research and stakeholder engagement so we would not expect or need the supplier to conduct this work.

Last Updated: 11 May 2023, 14:07

21. Has a content audit/review been conducted against the content on the existing intranet, with a plan devised to improve this with stakeholders before you move to the new solution? Or is this something you would like the chosen supplier to lead on?

This is something we are working on internally but any support or good practice from a supplier would be gratefully received.

Last Updated: 11 May 2023, 14:04

22. Has a content audit/review been conducted against the content on the existing intranet, with a plan devised to improve this with stakeholders before you move to the new solution? Or is this something you would like the chosen supplier to lead on?

This is something we are working on internally but any support or good practice from a supplier would be gratefully received.

Last Updated: 11 May 2023, 14:03

23. Do you host your staff information on Azure Active Directory?

Some information is stored on Azure Active Directory but our main HR system is Origin.

Last Updated: 11 May 2023, 14:02

24. Can we add images and link as part of our responses? If so, will links count as part of the character count. Please can you confirm if you are looking for customer examples or supplier/solution examples for the following question - Please provide examples of how pro-active planning has been done using the platform on a 12 -month period. Please can you clarify what assessments the following question is referring to - Provide evidence of having passed a government, local government or NHS digital service assessment. Do you want this automated to a user's preferred language through their profile, or, for a user to be able to manually click to show a page in Welsh when required?

Unfortunately no we cannot receive links or images. We would ideally be looking for customer examples. Details on the service assessments are available on the Gov.uk website. Either solution regarding the Welsh language would be acceptable, however, the preference would be that it can be chosen to change when required.

Last Updated: 11 May 2023, 13:55

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