Home
Digital Outcomes opportunities
Procurement details

Procurement details: PS218 Non-Standard Service Request Technical Support

4

Applications submitted

£5370000

Indicative Budget

Outside scope

Off-payroll status

31 March 2023

Application Closing Date

1. Context and requirements

Work done so far: Defence Digital has contracted for Non-Standard Service Request contractor support since 2016.
Which phase the project is in: Live
Existing team: The Non-Standard Service Request Team is led by a Senior Crown Servant based at Corsham. The current contractor team consists of a Programme Manager, Project Support, Architects, Senior Delivery Managers and Delivery Managers. The number of Crown Servants is also increasing and will provide project delivery of NSSR projects as well.
Address where the work will be done: A very small, full time management team will be required to work at MoD Corsham, Westwells Road, Corsham, Wiltshire SN139NR to join the existing Crown Servant NSSR Management. This is required at least once a week at present although may change in the future. Non-Standard Service Requests are delivered across multiple sites in the UK and overseas, at multiple locations. Travel will be necessary to all parts of the UK and there will be a requirement for occasional overseas travel.
Working arrangements: The contractor team will be required to manage all the deliveries they are allocated. Therefore, a Programme Manager should be available to attend MoD Corsham at least once a week and report to a Senior Crown Servant who will provide strategic direction. Programme Manager attendance at MOD Corsham is likely to be at least one day per week but frequency may increase throughout the duration of the contract. Delivery Managers should work into the Programme Manager and should be able to travel to sites in the UK and overseas if required. The contractor Programme Manager should manage and run the programme, seeking only advice and guidance from the Senior Crown Servant where it is considered necessary.
Provide more information about your security requirements: Security Check (SC)
Provide more information about your security requirements: Developed Vetting (DV)
Provide more information about your security requirements (optional): Each member of the contractor team should be at least SC-cleared at the start of the contract, with a proportion of DV-cleared team members required as well.
Latest start date: 2023-05-08
Enter the expected contract length: 1 year
Extension period: 6 months
Special terms and conditions: Travel and Subsistence (T&S) will be paid based on receipted actuals and in compliance with MoD Policy, no other expenses are permitted.
Special terms and conditions: Suppliers must use the Authority’s Purchase to Payment Tool called CP&F or be prepared to sign up to the tool.
Special terms and conditions: More detail will be provided at the tender stage, for suppliers that pass the shortlisting stage.
Special terms and conditions: SAL (Security Aspects Letter) applies.
Special terms and conditions: MOD will provide laptops.
Special terms and conditions: Length of Contract: 1 year plus 2 x 6 month extension options. Due to constraints within the Contract Award Service, we are unable to present the 2 x 6 month options within the "Contract Length" area of the advert.
Are you prepared to show your budget details?: Yes
Indicative maximum: 5370000
Indicative minimum
Provide further information: Funding approved for 2 years (1 year + 6 + 6 months). Contract Value includes a Limit of Liability T&S for up to £72,000 ex VAT.
Confirm if you require a contracted out service or supply of resource: Contracted out service: the off-payroll rules do not apply
Summary of work: Programme Management of Non-Standard Service Requests for Defence Digital including the Project Management of numerous NSSR deliveries. The work will be to provide project management support to enable the delivery of Non-Standard Service Requests for customers in the UK and overseas. Delivery Managers currently work from their home environment and visit sites in the UK and overseas where necessary to support the business requirement, for example site surveys and stakeholder meetings pertinent to the delivery of specific NSSRs.
Where the supplied staff will work: No specific location (for example they can work remotely)
Who the organisation using the products or services is: Strategic Command, Defence Digital, MOD Corsham
Why the work is being done: Defence Digital utilises numerous Managed Service Providers who provide capability-tested products and services. Customers can order these through Non-Standard Service Requests and as such, project management support is required to manage the provision of these deliveries.
The business problem you need to solve: Programme Management and Delivery of 260 concurrent Non-Standard Service Requests including, in addition Programme Management of Non-Standard Service Requests delivered by Crown Servants in the team.
First user type: Defence Front Line Commands and Top-Level Budgets
Enter more details about this user type: All Defence Front Line Commands and Top-Level Budgets demand products and services through Non-Standard Service Requests. Other Government Agencies may also use NSSRs to purchase the same products and services, all of which are capability-tested and available for delivery. Defence Digital customers may order data and voice communication products such as links, data access devices and secure telephony.

2. Assessment Criteria
About assessment criteria: test
Select your pricing model: Fixed price
Additional assessment methods: Presentation
Additional assessment methods: Reference
Additional assessment methods: Case study
Additional assessment methods: Work history
Create your scoring criteria: 3
How many suppliers to evaluate: 5
Technical competence: 60
Cultural fit: 20
Social value: 0
Price: 20
Essential skills and experience: 45
Nice-to-have skills and experience (optional): 5
Technical questions: 50
Describe the essential skill or experience:: Provide an example of a time you have delivered a complete ICT change for MoD or a similar multi domain network
Enter a weighting for this skill or experience in whole numbers, for example 30: 20
Describe the essential skill or experience:: Provide an example of a systematic approach to the delivery of complex ICT & ICT Infrastructure Change, from inception to closure, and a description of the approach to Programme Management of complex change
Enter a weighting for this skill or experience in whole numbers, for example 30: 25
Describe the essential skill or experience:: Provide an example of delivering complex ICT projects by collaborating with other suppliers
Enter a weighting for this skill or experience in whole numbers, for example 30: 20
Describe the essential skill or experience:: Provide an example to demonstrate your working knowledge of the existing MOD environments or similar ICT networks, including MoD Security and installation standards.
Enter a weighting for this skill or experience in whole numbers, for example 30: 20
Describe the essential skill or experience:: Provide a proven track record of resolving complex technical issues.
Enter a weighting for this skill or experience in whole numbers, for example 30: 5
Describe the essential skill or experience:: Provide an example of your detailed knowledge of service design and installation delivery in UK and Overseas for OFFICIAL and SECRET Services.
Enter a weighting for this skill or experience in whole numbers, for example 30: 10
Describe the nice-to-have skill or experience:: Please provide experience of improving business processes by contributing to a multi-disciplinary collaborative team.
Enter a weighting for this skill or experience in whole numbers, for example 30: 100
Explain the technical question:: Demonstrate technical competence to understand, advise and deliver ICT change projects and installations for data, voice and video at various security domains.
Enter a weighting for this technical question in whole numbers, for example 30: 30
Explain the technical question:: Demonstrate depth of previous NSSR/Significant ICT Change experience.
Enter a weighting for this technical question in whole numbers, for example 30: 20
Explain the technical question:: Demonstrate approach to forming and managing Team structure, including description of approach to maintain ability to provide the required supporting roles including architects.
Enter a weighting for this technical question in whole numbers, for example 30: 10
Explain the technical question:: Demonstrate and describe methodologies and approaches utilised for delivery management and how these meet our objectives and needs.
Enter a weighting for this technical question in whole numbers, for example 30: 10
Explain the technical question:: Describe breadth of previous experience of change within the ICT environment, particularly with Government Departments and Managed Service Providers
Enter a weighting for this technical question in whole numbers, for example 30: 10
Explain the technical question:: Describe approach to management of a complex delivery programme including approach to RAIDO or alternative usage.
Enter a weighting for this technical question in whole numbers, for example 30: 10
Explain the technical question:: Describe approach to Organisational Planning, report analysis and production skills with the need to give attention to detail.
Enter a weighting for this technical question in whole numbers, for example 30: 10
Your question: Please provide an example of emphasis on learning from experience and sharing this with colleagues to leverage wider customer and organisational benefit.
Enter a weighting for this question: 15
Your question: Please provide an example of an organisational inclination to put the Customer at the centre of delivery.
Enter a weighting for this question: 15
Your question: Please provide an example of a time you have shown to be collaborative by nature.
Enter a weighting for this question: 10
Your question: Please provide an example of effective problem solving, complaint handling and conflict resolution.
Enter a weighting for this question: 15
Your question: Please provide an example of a proven desire to maximise Value for Money for the taxpayer.
Enter a weighting for this question: 20
Your question: Please provide an example of excellent communication, presentation and client engagement skills.
Enter a weighting for this question: 10
Your question: Please provide an example of working knowledge of operating within a multi supplier delivery model.
Enter a weighting for this question: 15

3. Timeline
Publication of stage 1: March 7, 2023, 12:00 AM
Clarification period closes: March 15, 2023, 11:59 PM
Deadline for suppliers to submit their stage 1 responses: March 23, 2023, 11:59 PM

Clarification questions and responses

There are 3 questions and clarifications relating to this opportunity.

1. Which attachment (/document) is to be completed to fill and upload the responses? The existing attachments do not appear to have an area to write responses.

Within the Technical Envelope section, you should be able to upload your response. This can be done by uploading a single file (or single zipfile) response to the opportunity. With this in mind, you can create your own document(s) to upload to answer our questions.

Last Updated: 16 March 2023, 14:11

2. Can you confirm if you have a Current Incumbent providing this service please?

Yes, there is an incumbent currently providing this service.

Last Updated: 16 March 2023, 14:11

3. Is TUPE in scope?

No, this requirement is currently performed by another external supplier.

Last Updated: 16 March 2023, 14:10

Help

You can contact us by email, phone or using the enquiry form (opens in a new tab) .

Email:

info@crowncommercial.gov.uk

Telephone:

0345 410 2222

CCS customer services team is available Monday to Friday, 9am to 5pm.

Cookies on Contract Award Service (CAS)