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Procurement details: Home Office Technical and Delivery Outcomes for Shared Services

10

Applications submitted

£1900000

Indicative Budget

Potentially in scope

Off-payroll status

27 March 2023

Application Closing Date

1. Context and requirements

• About adding context and requirements:

  test

• Pre-market engagement:

  None.

• Work done so far:

  The Synergy Programme is in delivery phase.

• Which phase the project is in:

  Beta

• Existing team:

  The existing team consists of: Programme Director Programme Manager HR Functional Lead Finance Functional Lead ICF and BPO Lead Commercial Lead and Work package team Business Analyst

• Address where the work will be done:

  No specific location, can work remotely.

• Working arrangements:

  Deliverables to agreed deadlines and acceptance criteria to be confirmed on appointment. (working hours and location to be decided by supplier in order to deliver against agreed deadlines) There are no HO team responsibilities in delivery of this work package Due to specialist nature of work package, delivery methodology to be determined by supplier

• Provide more information about your security requirements:

  Counter Terrorist Check (CTC)

• Provide more information about your security requirements (optional):

  Individuals who are to be employed in these posts do not require and do not have long-term, frequent and uncontrolled access to SECRET assets and/or occasional, supervised access to TOP SECRET assets

• Latest start date:

  2023-03-31

• Enter the expected contract length:

  1 year, 6 months

• Extension period:

  6 months

• Special terms and conditions:

  Your team will be required to sign NDA, Ethical Walls Agreement and Conflict of Interest Declaration. It is advised that your bid team are not working on the Cross Government Synergy bid as this would be deemed a Conflict of Interest.

• Write the term or acronym:

  Synergy Programme

• Explain the term or acronym:

  The Synergy Programme is a cross government Cluster of HO, DWP, DEFRA & MoJ initiated, along with other Clusters across government, to meet the Government Business Service (GBS) revised shared service strategy to have 5 Shared Service Centres across government. The strategic objectives are to deliver a new single shared service organisation, a single Cloud SaaS technology platform, aligned processes and a single Business Process Service (BPS).

• Are you prepared to show your budget details?:

  Yes

• Indicative maximum:

  1900000

• Provide further information:

  Rates must not exceed the Home Office Optimus Rates

• Confirm if you require a contracted out service or supply of resource:

  Supply of resource: the off-payroll rules may apply

• Summary of work:

  The Home Office require a number of work packages to deliver a set of outcomes in support of its delivery into the wider Synergy Programme. At a high level these are: 1. Technical 1.1 CTO Services 1.2 Technical Architecture Services 2. Data Architecture Services 3. Security Architecture Assurance Services 4. Commercial Functional Lead 5. PMO 5.1 Programme Support Services 5.2 Delivery Management Services

• Where the supplied staff will work:

  No specific location (for example they can work remotely)

• Who the organisation using the products or services is:

  Home Office (HO)

• Why the work is being done:

  Home Office are part of the Synergy Cluster but HO is unique in that they are the only department already on Cloud SaaS for technology. The means that the HO can provide significant benefit to the Synergy Programme via its ongoing experience and lessons learned from their own implementation. HO approach to Synergy is as a full partner and HO are looking to form a strong Home Office Core Team with previous experience of similar large scale ERP / Cloud implementations, which can input and respond to the wider Synergy Programme, ensuring that HO requirements and lessons learnt are reflected within Synergy design, requirements and implementation. This will minimise the impact on HO Functional Teams, drawing on these resources on an exceptional basis.

• The business problem you need to solve:

  The overarching business problem: Government back office systems were judged to be to expensive to maintain, legacy systems, cyber vulnerable and far too bespoke. Approaching end of life and contracts. A new system is required, clustering departments and leading to an interoperable Civil Service. Home Office require a core team to respond to the wider Synergy Programme in order to ensure its requirements are met.

• First user type:

  Home Office Programme Director

• First user type:

  Home Office Programme Director

• First user type:

  Home Office Programme Director

• First user type:

  Home Office Programme Director

• Enter more details about this user type:

  I need to maintain all critical HR, Finance and Commercial transactional support for corporate services and all end users within the HO in line with the Government’s Shared Services Strategy.

• Enter more details about this user type:

  I need to assure all Government Shared Services products so they achieve quality outcomes and enable Home Office decision making at all levels

• Enter more details about this user type:

  I need to establish and represent the Home Office requirements for the future Government Shared Services Strategy and safeguard Home Office decision making.

• Enter more details about this user type:

  I need to ensure that the Home Office is able to assess their technical landscape against any proposed Government Shared Services, including “To Be” designs to safeguard Home Office decision making

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• Select your pricing model:

  Capped time and materials

• Additional assessment methods:

  Presentation

• Additional assessment methods:

  Work history

• Create your scoring criteria:

  3

• How many suppliers to evaluate:

  4

• Technical competence:

  50

• Cultural fit:

  10

• Social value:

  10

• Price:

  30

• Essential skills and experience:

  25

• Technical questions:

  75

• Describe the essential skill or experience:

  Experience creating innovative technical strategies and robust, scalable and elegant end to end ERP/Cloud SaaS, IaaS and PaaS technology design solutions that truly transform the services of large organisations or government departments.

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  10

• Describe the essential skill or experience:

  Experience implementing complex end to end ERP/Cloud SaaS, IaaS and PaaS technology solutions within time, cost and quality targets, ensuring solutions are robust, resilient, and appropriately implemented, tested and documented.

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  10

• Describe the essential skill or experience:

  Experience in delivery of complex integrations to support end to end solution delivery for government departments.

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  10

• Describe the essential skill or experience:

  Experience of delivering large scale Shared Service Centre ERP Programmes.

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  10

• Describe the essential skill or experience:

  Experience of business architecture delivery services including data vision/strategies, process flows, data flows, data standards, logical domain models, information handling models, across complex technical landscapes.

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  10

• Describe the essential skill or experience:

  Experience of guiding effective decision making on the highest complexity risks, based on information assurance risk assessment methodology including articulating the impact of vulnerabilities on existing and future designs, working with security tools, network security infrastructure technologies, and information security management frameworks (e.g. ISO 27001, NIST) in UK government security projects.

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  10

• Describe the essential skill or experience:

  Experience of NCSC information security guidance and architecture patterns.

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  5

• Describe the essential skill or experience:

  Experience of programme support services and delivery management to complex IT Programmes.

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  10

• Describe the essential skill or experience:

  Extensive knowledge and delivery experience of functional commercial policies, operational processes and procedures; their associated functional requirements for ERP SaaS solutions across UK government settings.

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  10

• Describe the essential skill or experience:

  Experience in engaging with a variety of professional teams, including Digital, Financial, Operational delivery as well as other external partners across the public sector.

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  10

• Describe the essential skill or experience:

  Experience of delivering large, high profile projects and programmes through the practical application of agile development methodologies within an agile / lean / continuous delivery environment.

• Enter a weighting for this skill or experience in whole numbers, for example 30:

  5

• Explain the technical question:

  Describe your overall approach to delivery in a fast paced public sector environment with challenging and competing deadlines?

• Enter a weighting for this technical question in whole numbers, for example 30:

  20

• Explain the technical question:

  Describe how you will stay on track with delivery of work package outcomes?

• Enter a weighting for this technical question in whole numbers, for example 30:

  5

• Explain the technical question:

  Describe how you will manage any risks and dependencies to delivery

• Enter a weighting for this technical question in whole numbers, for example 30:

  5

• Explain the technical question:

  Describe your team structure?

• Enter a weighting for this technical question in whole numbers, for example 30:

  15

• Explain the technical question:

  Describe your approach to mobilisation/onboarding including how you will get up to speed quickly?

• Enter a weighting for this technical question in whole numbers, for example 30:

  15

• Explain the technical question:

  Describe any key artefacts that you will produce at the start of the assignment to determine and agree key deliverables and acceptance criteria with Authority (within 2 weeks of start).

• Enter a weighting for this technical question in whole numbers, for example 30:

  20

• Explain the technical question:

  Describe how you can provide value add under these work packages?

• Enter a weighting for this technical question in whole numbers, for example 30:

  20

• Your question:

  The HO Synergy Core team already has a number of civil servants carrying out functional SME roles in HR, Finance, BPS and ICF and other suppliers providing work packages. Describe your approach to collaborative working in a public sector environment?

• Enter a weighting for this question:

  50

• Your question:

  Describe your culture and values and how you see that impacting on the way that we will work together?

• Enter a weighting for this question:

  50

• Explain the social value question:

  Explain how you will help communities to manage and recover from the impact of COVID-19.

• Enter a weighting for this question:

  50

• Explain the social value question:

  Describe how your organisation ensures diversity and inclusion in your workforce and how your organisation seeks to continually address inequality in employment, skills and pay.

• Enter a weighting for this question:

  50

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• Publication of stage 1:

  March 6, 2023, 12:00 AM

• Clarification period closes:

  March 10, 2023, 4:00 PM

• Deadline for suppliers to submit their stage 1 responses:

  March 27, 2023, 12:00 PM

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Clarification questions and responses

There are no questions and clarifications relating to this opportunity.

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